Client Services Executive

ABS International, a well-established US-based company with over 15 years of continuous operations, is seeking Client Services Executives for its US process based in Karachi. This role offers a valuable opportunity for individuals with experience in sales, customer support, telecalling, or any related calling roles—whether international or domestic—to build a stable, long-term career in an international calling environment. The position is permanent, on-site, and requires working night shifts from 6:00 PM to 2:00 AM, six days a week.

Key Responsibilities
- Handle inbound and outbound calls with US-based clients and customers professionally and efficiently.
- Communicate clearly to resolve queries, provide information, and support client relationships.
- Maintain accurate and detailed records of all calls and interactions.
- Achieve daily and monthly performance targets within a structured work environment.
- Collaborate with team members to ensure a consistent, high-quality customer experience on every call.

Required Qualifications
- Previous experience in a calling-based role such as sales, customer support, telecalling, BPO voice process, appointment setting, or similar is highly valued.
- Fluent and professional English communication skills are essential for daily interactions with US-based contacts.
- Ability and willingness to work permanent night shifts (6 PM – 2 AM), six days per week, fully on-site.
- Self-motivated, confident, and professional demeanor during calls.
- Comfortable working under performance-driven targets and maintaining productivity.

Preferred Qualifications and Benefits
- Fixed base salary with additional commission or incentives based on performance.
- Attendance allowance to reward consistent presence.
- Paid annual leave to support work-life balance.
- Comprehensive training and ongoing performance coaching to help employees grow professionally.
- Opportunity to gain real international process experience with a reputable company known for timely payroll and long-term employee development.

This role is ideal for candidates looking to establish themselves in an international calling process within a stable and supportive work environment. ABS International prides itself on fostering employee growth and providing hands-on exposure to US-based client interactions from day one.