Client Services Manager

Rebrand Pvt Ltd is Pakistan’s premier company specializing exclusively in premium gifting and corporate solutions. We partner with leading brands across the country to create memorable experiences through luxury corporate gifts, bespoke merchandise, large-scale brand activations, and corporate events. Our commitment to creativity, quality, and flawless execution has earned us the trust of top-tier companies and a strong reputation in the industry.

The Client Services Manager role is a full-time, on-site position based in Lahore. This role is pivotal in managing client relationships and ensuring a seamless end-to-end service experience. The manager will handle client inquiries, coordinate project requirements with internal production and design teams, and monitor order progress to meet deadlines and uphold quality standards. The position demands close collaboration with sales, operations, and management teams to ensure that service delivery aligns with overall business goals.

Key Responsibilities
- Oversee client relationships and serve as the primary point of contact for client inquiries and issue resolution.
- Coordinate project requirements between clients and internal teams, including production and design, to ensure timely and quality delivery.
- Monitor order progress and provide regular status updates to clients, addressing any concerns promptly.
- Gather and analyze client feedback to identify opportunities for improving customer satisfaction and retention.
- Maintain accurate records of all client interactions and prepare basic reports on service performance.
- Support continuous improvement initiatives within client service processes to enhance overall efficiency and effectiveness.
- Collaborate closely with sales, operations, and management teams to align client service efforts with company objectives.

Required Qualifications
- Strong client services and customer service skills with a focus on building and maintaining long-term relationships.
- Excellent verbal and written communication skills suitable for professional settings.
- Solid analytical skills to interpret client needs, prioritize tasks, and assist in problem-solving.
- Commitment to customer satisfaction, with the ability to manage expectations and consistently follow through on service commitments.
- Experience in printing, advertising, or related service industries is advantageous.
- Ability to work on-site in Lahore and manage multiple projects simultaneously while collaborating effectively with cross-functional teams.
- Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.
- Proficiency with office productivity tools such as email, spreadsheets, CRM, or order management systems is a plus.

This role offers an opportunity to work in a dynamic environment where creativity and quality are paramount. The Client Services Manager will play a key role in strengthening client relationships and contributing to the company’s continued growth and success.