Client Services Specialist

ibex. Pakistan is seeking motivated and confident individuals to join its Customer Service team based in Karachi. This role is ideal for candidates with prior experience in customer service or sales who are looking to advance their careers in a dynamic and supportive environment. The position requires excellent communication skills and the ability to handle customer interactions effectively. Applicants must currently reside in Karachi to be considered for this opportunity.

Key Responsibilities
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Engage with customers in a professional and courteous manner, ensuring a positive experience.
- Handle customer concerns and complaints with empathy and efficiency.
- Collaborate with team members to meet performance targets and maintain service quality.
- Adapt to rotational shifts and maintain consistent attendance and punctuality.

Required Qualifications
- Minimum education of O/A Levels or a Bachelor’s degree.
- Excellent command of English, both written and spoken.
- Strong interpersonal skills with the ability to manage customer interactions effectively.
- Must be currently residing in Karachi.

Preferred Qualifications and Benefits
- Previous experience in customer service or sales is highly encouraged.
- Competitive salary range between PKR 90,000 and PKR 115,000 per month.
- Company-provided transportation to ensure safe and convenient commuting.
- Opportunity to work with a leading customer service organization, enhancing professional growth.
- Work location is in-person at ibex. Tower, Shahrah-e-Faisal, Karachi.
- Rotational 9-hour shifts scheduled between 4:00 PM and 11:00 AM, including late-night hours.

This position is strictly open to candidates residing in Karachi. Applicants from outside the city are kindly requested not to apply. The role offers a rewarding career path with competitive compensation and benefits in a reputable company.