Client Servicing Manager

Origency, a vibrant marketing and advertising agency based in Karachi, is seeking a full-time Client Servicing Manager to join their on-site team at MACHS. The agency specializes in delivering creative and results-driven solutions across social media marketing, branding, SEO, design, digital advertising, web, and app development. With a portfolio that includes collaborations with over 100 global brands, Origency is known for running innovative campaigns for clients ranging from startups to multinational corporations. The Client Servicing Manager will play a crucial role in managing client relationships and ensuring the successful delivery of integrated marketing projects.

Key Responsibilities

- Act as the primary liaison for assigned clients, fostering strong relationships and thoroughly understanding their business goals.
- Translate client requirements into clear, actionable briefs for internal teams including creative, performance marketing, SEO, content, production, and development.
- Coordinate and manage marketing, branding, advertising, and digital projects from initiation through completion.
- Ensure projects adhere to established timelines, budgets, and quality standards.
- Collaborate closely with cross-functional teams to guarantee seamless execution and successful campaign delivery.
- Communicate effectively with stakeholders, setting expectations and resolving conflicts as they arise.
- Monitor campaign performance, analyze data, and provide clients with insightful recommendations.
- Manage multiple projects simultaneously, prioritizing tasks to meet deadlines in a fast-paced environment.

Required Qualifications

- Proven experience in client relationship management, including stakeholder communication and conflict resolution.
- Background in marketing, advertising, or digital agencies with a strong understanding of campaign planning, execution, and performance tracking.
- Ability to work effectively with diverse teams such as creative, design, performance marketing, and web/app development.
- Excellent written and verbal communication skills in English, with strong presentation and meeting facilitation capabilities.
- Analytical mindset with the ability to interpret data and translate insights into actionable client recommendations.
- Proficiency in common productivity tools such as project management platforms, spreadsheets, and presentation software; familiarity with digital marketing tools is advantageous.
- Bachelor’s degree in Marketing, Business, Communications, or a related field, or equivalent practical experience.
- Previous account management or client-facing experience within an agency environment is essential.

This role requires working on-site at Origency’s Karachi office, with working hours from 10 AM to 7 PM, Monday through Friday. The position offers an opportunity to be part of a creative and strategic team dedicated to delivering impactful marketing solutions for a diverse client base.