Client Success Executive/ BPO (telesales)

Tech BPO is a leader in delivering innovative and high-quality cost estimation services across various industries. We pride ourselves on providing data-driven solutions that enable businesses to make smarter decisions, improve efficiency, and increase profitability. We are currently seeking a Client Success Executive who will serve as the vital link between our clients and internal teams, ensuring clients feel valued, supported, and successful throughout their partnership with us.

Key Responsibilities

- Serve as the primary point of contact for clients, offering proactive support and ensuring client satisfaction at every stage.
- Develop and maintain strong, long-term relationships by understanding clients’ business objectives and cost estimation needs.
- Conduct regular check-ins to address client concerns, resolve issues promptly, and build trust.
- Facilitate a smooth onboarding process for new clients, ensuring a seamless introduction to our services.
- Provide expert advice on cost estimation strategies, timelines, and expectations to guide clients effectively.
- Collaborate closely with internal teams to ensure deliverables are accurate, timely, and aligned with client requirements.
- Monitor client projects to maintain smooth progress and effective communication throughout the engagement.
- Quickly identify and resolve challenges by coordinating with relevant teams as necessary.
- Collect and analyze client feedback to identify opportunities for service improvement.
- Communicate insights and recommendations to the Client Success Manager and other departments to enhance the overall client experience.
- Suggest product or service enhancements based on client feedback and industry best practices.

Required Qualifications

- 1 to 2 years of experience in client success, account management, or customer support, preferably within consulting or service-based industries.
- Strong verbal and written communication skills to effectively interact with clients and internal teams.
- Excellent organizational and time-management skills, with the ability to manage multiple clients and projects simultaneously.
- Ability to build rapport and maintain professional relationships with diverse clients.

Preferred Qualifications and Benefits

- Experience or background in cost estimation, construction, or related industries is an advantage.
- Provident Fund to support your long-term financial security.
- Comprehensive health insurance coverage for you and your family.
- Performance-based incentives paid in dollars, rewarding your dedication and results.
- Recognition through appreciation certificates to celebrate your milestones and achievements.
- A supportive and growth-oriented work environment that encourages skill development and career advancement.

This full-time position is based at Township College Road, Lahore. The working hours are from 6:00 PM to 3:00 AM. The salary range for this role is between 60,000 and 90,000 PKR.

If you are passionate about client success and eager to contribute to a dynamic team focused on innovation and excellence, we encourage you to apply and join Tech BPO’s mission to deliver outstanding service and value to our clients.