Client Success & Growth Manager

HireGummy is seeking a proactive and experienced Client Success and Growth Manager to join our remote team. This full-time internal role focuses on building strong relationships with clients and remote marketing specialists, ensuring every placement delivers real value. You will manage the entire client lifecycle—from onboarding and retention to sales growth—while taking ownership of issues and opportunities without waiting for direction. Your role will be critical in maintaining client satisfaction, reducing churn, and expanding accounts through effective communication and leadership.

Key Responsibilities

Client Success and Retention
- Conduct onboarding meetings with new clients to set clear expectations.
- Develop and maintain open, effective communication channels with clients.
- Understand each client’s specific needs and ensure specialists align their work accordingly.
- Identify early signs of client churn and intervene proactively before concerns escalate.
- Analyze past churn cases to improve retention strategies and implement new approaches.

Specialist Guidance and Mentoring
- Lead onboarding sessions for new specialists to ensure smooth integration.
- Provide ongoing guidance and support to candidates and specialists as needed.
- Monitor communication channels to ensure specialists attend check-ins and adhere to schedules.
- Review daily work summaries to detect potential issues early.
- Take initiative to resolve problems independently rather than waiting for management intervention.

Sales and Growth
- Conduct product demos following introductory calls and pitch HireGummy’s services to prospective clients.
- Engage with paid leads through outbound calls to drive business growth.
- Upsell additional services to existing clients to maximize account value.

Ownership and Documentation
- Maintain accurate and detailed records of client requirements, issues, actions taken, and outcomes.
- Demonstrate leadership by taking ownership of tasks and challenges without needing explicit instructions.

Required Qualifications
- Minimum of 4 years’ experience in Client Success, with a strong understanding of marketing and marketing roles.
- Proven ability to identify early signs of churn and implement effective retention strategies.
- Confident communicator skilled at pitching, conducting demos, and closing sales.
- Approachable and personable, capable of building genuine client relationships.
- Demonstrated sales experience, including upselling to existing clients.
- Strong organizational and documentation skills.
- Highly proactive, energetic, and self-driven with leadership capabilities.
- Comfortable making outbound calls to paid leads.

Preferred Qualifications and Benefits
- Commission-based earnings on top of salary, rewarding success in closing new clients, upselling, securing Google reviews, video testimonials, and retaining clients for at least three months.
- Opportunity to work remotely with a dynamic team focused on marketing placements.
- A role designed for individuals who take initiative, act independently, and thrive in client-facing communication.

This position is ideal for someone who does more than just meet requirements—they actively take responsibility and anticipate challenges before they arise. If you excel at building strong client connections and enjoy a role that combines client success with sales growth, this opportunity at HireGummy could be a perfect fit.