Client Success Manager – 1

Zones is a global leader in providing end-to-end IT solutions, known for its innovative and comprehensive service offerings. With over 35 years of experience as a Minority Business Enterprise (MBE), Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, Zones partners with industry leaders such as Microsoft, Apple, Cisco, Lenovo, and Adobe to deliver digital infrastructures that transform business operations. The company prides itself on its unmatched supply chain and commitment to ensuring clients can confidently “Consider IT Done.”

Key Responsibilities:
- Order Fulfillment: Accurately and promptly process orders and quotes, ensuring compliance with customer and contract service level agreements (SLAs). Monitor open orders and expedite as necessary while maintaining clear communication with customers and sales teams.
- Relationship Building: Develop and maintain strong relationships with customers by engaging daily and connecting with multiple stakeholders across departments. Facilitate communication regarding order status, constraints, and alternatives, and encourage team collaboration.
- Customer Service: Serve as the primary contact for customer issues, providing proactive, high-quality service aligned with the Zones Service Catalog. Coordinate with sales to communicate service needs and deliver timely, impactful reporting.
- Sourcing: Manage off-catalog customer requests, maintain custom catalog entries, process project worksheets for inventory allocation, and support inventory management activities for hardware and software contracts.
- Project Management: Participate in account planning, pipeline growth, and coordination of customer needs. Identify future opportunities through value-driven interactions, understand account dynamics to enhance profitability, and collaborate with PMO or Enterprise Operations on new customer rollouts.

Required Qualifications:
- Bachelor’s degree in Business Administration or any related field.
- Minimum of 2-3 years of experience, preferably in enterprise-level sales or client success roles.
- Strong customer service orientation with a commitment to exceeding customer expectations.
- Excellent organizational skills and process expertise to manage multiple priorities effectively.
- Ability to work independently in a fast-paced environment and meet aggressive deadlines.
- Exceptional verbal and written communication skills.
- Strong negotiation, influencing, and problem-solving abilities.
- Analytical mindset with the capability to make informed decisions autonomously.

Preferred Qualifications and Benefits:
Zones values diversity and inclusion, fostering a supportive workplace where every employee is respected. The company offers a comprehensive benefits package, including life insurance, optional health insurance, EOBI, and a voluntary pension scheme. Additional perks include complimentary meals and access to an in-house gym. Zones is an equal opportunity employer committed to a discrimination-free environment, welcoming applicants regardless of race, color, religion, gender identity, sexual orientation, disability, or other protected statuses.

The position operates from 2:00 PM to 10:30 PM (Pakistan time). Zones may utilize artificial intelligence tools during the recruitment process to assist with application review and resume analysis; however, all final hiring decisions are made by human recruiters.

If you are passionate about advancing your career in a dynamic IT environment and delivering exceptional client success, Zones offers a collaborative and innovative workplace to support your growth.