Client Success Manager

LDP Logistics is seeking a confident and commercially minded professional to manage client communications and support business growth by coordinating effectively with US-based customers. The ideal candidate will possess strong communication skills, a clear understanding of customer needs, and the ability to take ownership of tasks and outcomes with minimal supervision. This role requires a proactive approach to managing relationships and driving shipment volume within an assigned portfolio.

Key Responsibilities

- Manage and grow an assigned portfolio of customers, acting as the primary point of contact for pricing, quotes, shipment updates, and service-related inquiries.
- Build and maintain strong relationships with US-based customers through proactive communication, timely follow-ups, and dependable service delivery.
- Follow up on submitted quotes, clarify customer requirements, address pricing concerns, and convert potential opportunities into confirmed shipments.
- Collaborate closely with internal logistics teams to ensure accurate quotations, smooth shipment execution, and prompt resolution of any operational issues.
- Identify opportunities to increase shipment volume, retain existing customers, and expand business within the assigned portfolio.
- Take full ownership of customer concerns by coordinating solutions and maintaining high levels of customer satisfaction throughout the shipment lifecycle.
- Maintain detailed and accurate records of quotations, customer interactions, shipment activities, and pricing decisions while monitoring overall business performance and profitability.

Required Qualifications

- Proven ability to build and sustain strong, long-term client relationships.
- Commercially minded with a solid understanding of pricing, quoting processes, and profit margins.
- Demonstrated focus on account growth, with the ability to identify opportunities for client retention and shipment volume expansion.
- Customer-centric approach, with a strong ability to understand client needs and resolve issues proactively.
- Excellent communication skills, capable of confidently managing relationships with US-based customers.
- Self-starter mentality, able to take ownership of an assigned book of business and drive results independently.

Preferred Qualifications and Benefits

While specific preferred qualifications and benefits are not explicitly mentioned, candidates who exhibit a proactive, results-driven attitude and have experience working with US-based clients in logistics or related industries will likely excel in this role.

This position offers an opportunity to contribute meaningfully to business growth while working closely with a dynamic team focused on delivering exceptional service to customers. If you are a motivated professional with a strong commercial mindset and excellent communication skills, this role provides a platform to leverage your strengths and drive success within the logistics sector.