Client Success Manager

Invomize, an Amazon brand management agency operating across the US, UK, and Canada, is seeking a Client Success Manager to join their Client Services team on-site in Multan. The role involves managing a portfolio of Amazon brand accounts, acting as the primary liaison between clients and the delivery team. This position requires ensuring smooth communication, driving client satisfaction, retention, and timely delivery of services. The shift aligns with US hours, from 6 PM to 3 AM.

Key Responsibilities
- Manage daily client communication via Slack and email, and conduct scheduled calls using Google Meet.
- Lead weekly or biweekly client meetings to review performance, discuss roadmaps, and resolve any issues.
- Translate client requests into clear, actionable briefs for teams handling PPC, catalog management, creative, and supply chain operations.
- Track client requests and project deliverables using ClickUp to maintain transparency and accountability.
- Provide proactive updates and monthly performance reports to clients, ensuring they are well-informed without needing to follow up.
- Address escalations promptly by coordinating with internal teams and closing the feedback loop with clients.
- Monitor account health to identify and mitigate potential risks of client churn.
- Support contract renewals, upselling opportunities, and scope expansions to grow client accounts.
- Maintain detailed internal documentation of client commitments and requirements to ensure consistency.

Required Qualifications
- Minimum of 2 years’ experience in client-facing roles such as Account Management, Client Success, or Client Servicing, preferably within an agency environment.
- Proficient spoken and written English, with confidence in leading live calls with clients based in the US and UK.
- Familiarity with Amazon or e-commerce platforms is strongly preferred; candidates without prior experience should be quick learners of Amazon-specific terminology.
- Comfortable using Slack and ClickUp daily for communication and project management.
- Experience conducting client meetings via Google Meet or Zoom.
- Strong organizational skills with the ability to manage between 8 to 15 client accounts simultaneously without losing track of important details.
- Willingness to work on-site in Multan during the 6 PM to 3 AM shift to align with US time zones.

Preferred Qualifications and Benefits
- Experience working within Amazon brand management or e-commerce agencies is an advantage.
- The role offers a market-competitive salary, negotiable based on experience.
- Opportunity to work closely with international clients and contribute to the growth of multiple Amazon brands.

Invomize values client retention, timely response, adherence to communication cadence, client satisfaction, and revenue expansion from existing accounts as key performance indicators for this role.

Interested candidates are encouraged to apply through the designated application form and submit an updated CV for consideration. This is an excellent opportunity for professionals looking to advance their career in client success within the dynamic e-commerce space.