Client Success Manager

DiQualia is seeking a dedicated Client Success Manager to oversee client accounts and foster long-term relationships. The ideal candidate will ensure clear and timely communication, monitor project progress, and maintain high service quality. This role involves identifying opportunities for growth, keeping accurate CRM records, and preparing detailed client reports and performance summaries. The position is based in Sahiwal and offers a competitive monthly salary range.

Key Responsibilities

- Manage assigned client accounts and nurture long-term relationships to enhance client satisfaction and retention.
- Maintain consistent and timely communication with clients through email and virtual meetings.
- Monitor ongoing projects to ensure they meet quality standards and deadlines.
- Conduct follow-ups to address client needs and improve overall customer experience.
- Keep CRM records and client documentation accurate and up to date.
- Prepare comprehensive client reports and performance summaries to inform stakeholders.

Required Qualifications

- 2 to 4 years of experience in Client Success, Account Management, Customer Relations, or B2B Sales.
- Strong communication skills, both written and verbal, to effectively interact with clients and internal teams.
- Proven ability to manage multiple client accounts and deliver results in a fast-paced environment.
- Proficiency in CRM software and reporting tools to maintain accurate records and generate insights.
- Excellent organizational skills and attention to detail.

Preferred Qualifications and Benefits

While not explicitly stated, candidates with a background in project monitoring and client retention strategies will be well-suited for this role. The position offers a monthly salary ranging from Rs. 60,000 to Rs. 100,000, reflecting experience and expertise.

Applications are welcome until 31st October 2026. Candidates with a passion for client success and a track record of building strong client relationships are encouraged to apply.