Client Success Specialist

Teclare is a company at the forefront of luxury transportation and advanced technology, offering an AI-driven platform that integrates voice communication, booking automation, pricing intelligence, and operations management into one seamless solution. The company focuses on delivering precision and reliability in an industry where every client interaction can lead to a high-value booking.

The Client Success Specialist role is a part-time, remote position dedicated to ensuring clients achieve strong outcomes and receive consistent, high-quality service. This role involves onboarding new clients, addressing inquiries, troubleshooting platform issues, and guiding customers through the use of the system. Additionally, the specialist will support sales and marketing efforts by helping onboard new operators onto the platform. Maintaining close relationships with clients, understanding their individual setups, and gathering ongoing feedback are key aspects of this position. Daily monitoring of calls, bookings, and client dashboards is essential to uphold service quality and keep clients informed during issue resolution. This opportunity is part of the early, founding team and reports directly to the founder. Hours, compensation, and responsibilities will expand as the client base grows, with a clear path to a full-time leadership role in Client Success for the right candidate.

Key Responsibilities
- Onboard new clients and provide thorough guidance on platform usage
- Respond promptly to client questions and troubleshoot technical issues
- Maintain regular communication to build and sustain strong client relationships
- Monitor client activity including calls, bookings, and dashboards to ensure quality service
- Collect and relay client feedback to improve platform and service delivery
- Support sales and marketing initiatives by assisting in onboarding new operators
- Collaborate closely with the founder and other team members to refine processes and client experience

Required Qualifications
- Strong interpersonal skills with the ability to develop long-term client relationships
- Experience in customer success, customer service, or account management, preferably with US-based clients
- Intermediate technical proficiency, comfortable navigating SaaS platforms and dashboards
- Understanding of software development and release cycles
- Detail-oriented mindset focused on quality, documentation, and process adherence
- Excellent organizational and time-management abilities
- Availability to work during part of US business hours (Eastern/Central time)
- Bachelor’s degree in Business, IT, Computer Science, or a related field, or equivalent experience

Preferred Qualifications and Benefits
- Experience in sales, business development, or marketing is highly desirable
- Background in transportation, hospitality, or related industries is a plus
- This role offers flexible, remote work with approximately 10–20 hours per week
- Opportunity to join an early-stage company with growth potential, including a pathway to full-time employment and leadership within Client Success

This position is ideal for a motivated individual seeking to contribute to a growing technology company at the intersection of luxury services and innovation, with the chance to expand their role as the business scales.