Client Success Specialist

Teclare is a company at the forefront of luxury transportation and advanced technology, offering an AI-driven platform that integrates voice communication, booking automation, pricing intelligence, and operations management into one seamless solution. The company focuses on delivering precision and excellence in an industry where every interaction can lead to a high-value booking.

The Client Success Specialist role is a part-time, remote position dedicated to ensuring clients achieve strong outcomes and receive consistent, high-quality service. This role involves onboarding new clients, addressing their questions, troubleshooting issues, and guiding them through the platform’s features. Additionally, the specialist will support sales and marketing efforts by helping to onboard new operators onto the platform. Maintaining close relationships with clients, understanding their unique setups, and gathering ongoing feedback are key aspects of this position. Daily monitoring of calls, bookings, and client dashboards is essential to uphold quality standards and keep clients informed as issues are resolved. This is a founding-team position working directly with the company’s founder, with opportunities for growth in hours, compensation, and responsibilities. For the right candidate, there is a clear path to a full-time role leading Client Success.

Key Responsibilities
- Onboard new clients and provide comprehensive guidance on platform usage
- Respond promptly to client inquiries and troubleshoot technical or operational issues
- Maintain close communication with clients to understand their needs and gather feedback
- Monitor client activity daily, including calls, bookings, and dashboard metrics, to ensure service quality
- Collaborate with sales and marketing teams to support the onboarding of new operators
- Document processes and maintain detailed records to support quality assurance
- Proactively inform clients about issue resolution and platform updates
- Contribute to continuous improvement initiatives within client success operations

Required Qualifications
- Strong interpersonal skills with the ability to build and maintain long-term client relationships
- Experience in customer success, customer service, or account management, preferably with US-based clients
- Intermediate technical proficiency, comfortable working with SaaS platforms and dashboards
- Understanding of software development and release cycles
- Detail-oriented mindset focused on quality, documentation, and process adherence
- Excellent organizational and time-management skills
- Availability during part of US business hours (Eastern/Central time)
- Bachelor’s degree in Business, IT, Computer Science, or a related field, or equivalent experience

Preferred Qualifications and Additional Information
- Experience in sales, business development, or marketing is highly desirable
- Background in transportation, hospitality, or related industries is a plus
- This role offers approximately 10–20 hours per week and is fully remote
- Opportunity for growth into a full-time leadership position within Client Success as the company expands

This position is ideal for a motivated individual who values quality service and enjoys working closely with clients in a dynamic, technology-driven environment.