Client Success/Activation Specialist

1Now is a SaaS-based fleet management platform tailored for car rental business owners. It enables clients to efficiently manage their fleet, customers, and bookings without incurring high marketplace commissions typical of platforms like Turo. Through 1Now, users can create their own rental websites and handle all operations seamlessly within a single system. We are seeking a proactive and client-focused Client Success Specialist to join our team. This role is pivotal in ensuring clients not only adopt the platform but also realize tangible value by driving bookings, retaining customers, and expanding their car rental operations. Acting as the link between client success and marketing activation, the specialist will support clients from onboarding through sustained engagement.

Key Responsibilities

- Client Activation: Assist newly onboarded clients in setting up their vehicle listings, managing their fleet, and initiating bookings using the 1Now platform.

- Retention & Relationship Management: Develop and maintain long-term relationships with clients to ensure ongoing satisfaction and active platform use.

- Booking Enablement: Support clients in generating bookings by providing platform guidance, optimizing listings, and coordinating leads.

- Marketing Guidance: Educate clients on promoting their car rental business through various online channels such as social media, listings, and local advertising.

- Client Engagement Tracking: Monitor client usage data to identify inactive users and implement strategies to re-engage them.

- Cross-Team Collaboration: Work closely with sales, marketing, and technical teams to deliver a seamless client experience.

- Feedback Loop: Collect and relay client feedback to contribute to platform improvements and enhance user experience.

Required Qualifications

- Bachelor’s degree in Marketing, Business, or a related field.

- 1 to 3 years of experience in Customer Success, Marketing, Sales, or Business Development, preferably within SaaS, technology, or mobility sectors.

- Excellent verbal and written English communication skills.

- Strong understanding of customer lifecycle management, engagement, and retention strategies.

- Experience with CRM or customer engagement tools such as HubSpot, Salesforce, or Intercom.

- Basic knowledge of digital marketing and customer acquisition techniques.

- Ability to multitask and manage multiple client accounts effectively.

- Problem-solving mindset with a strong commitment to client satisfaction and achieving measurable results.

This position offers an opportunity to be part of an innovative SaaS company focused on empowering car rental businesses. The ideal candidate will thrive in a dynamic environment, working collaboratively across teams to drive client success and platform growth.