Client Success/Activation Specialist

1Now is a SaaS-based fleet management platform tailored for car rental owners, enabling them to efficiently manage their fleet, customers, and bookings without incurring high marketplace commissions typical of platforms like Turo. The solution empowers clients to create and operate their own rental websites, streamlining all aspects of their business through a single platform.

We are seeking a proactive and client-focused Client Success Specialist to join our team. In this role, you will ensure that clients not only adopt 1Now but also derive tangible value by increasing bookings, retaining customers, and expanding their car rental operations. Acting as a vital link between client success and marketing activation, you will guide clients from the moment they purchase the software to when they become active, engaged users generating consistent bookings.

Key Responsibilities

- Client Activation: Assist newly onboarded clients with setting up their listings, managing vehicles, and initiating bookings on the 1Now platform.
- Retention & Relationship Management: Develop and maintain long-term relationships with clients to ensure ongoing satisfaction and platform engagement.
- Booking Enablement: Support clients in boosting bookings through platform guidance, optimizing listings, and coordinating leads.
- Marketing Guidance: Provide education on promoting car rental businesses via online channels such as social media, listings, and local advertising.
- Client Engagement Tracking: Monitor client activity data to identify inactive users and implement strategies to re-engage them.
- Cross-Team Collaboration: Work closely with sales, marketing, and technical teams to deliver a seamless client experience.
- Feedback Loop: Collect and communicate client feedback to contribute to platform improvements and enhanced user experience.

Required Qualifications

- Bachelor’s degree in Marketing, Business, or a related field.
- 1 to 3 years of experience in Customer Success, Marketing, Sales, or Business Development, preferably within SaaS, technology, or mobility sectors.
- Excellent spoken and written English communication skills.
- Strong understanding of customer lifecycle management, engagement, and retention strategies.
- Experience with CRM or customer engagement tools such as HubSpot, Salesforce, or Intercom.
- Basic knowledge of digital marketing and customer acquisition techniques.
- Ability to multitask and manage multiple client accounts efficiently.
- Problem-solving mindset with a strong commitment to client satisfaction and achieving measurable results.

This position offers the opportunity to work in a dynamic SaaS environment focused on innovation in the car rental industry. If you are passionate about client success and enjoy collaborating across teams to drive business growth, this role is an excellent fit.