Client Support Coordinator

Meds Nexus is seeking a dedicated Client Support Coordinator to join our team in Rawalpindi. This on-site role operates during the night shift from 5:30 PM to 2:30 AM, Monday through Friday. The ideal candidate will play a vital role in enhancing service delivery for our expanding portfolio of U.S. healthcare practices by managing client communications, resolving complex issues, and supporting smooth operational workflows. This position requires a proactive individual who can build strong client relationships and collaborate effectively with internal teams.

Key Responsibilities
- Handle and resolve complex inbound inquiries from U.S. medical providers related to account health, claims processing, and revenue reporting.
- Lead structured client onboarding programs to ensure seamless account activation and alignment of workflows.
- Act as a liaison between clients and internal billing/accounts receivable departments to quickly address and resolve administrative challenges.
- Maintain accurate and up-to-date records by tracking ticket progress, logging updates, and managing account details within enterprise CRM systems.
- Collaborate with team leads to improve customer support processes, boost client satisfaction, and implement retention strategies.

Required Qualifications
- 2 to 3 years of proven experience in customer support, client servicing, or healthcare account coordination.
- Excellent written and verbal communication skills in English, suitable for professional interaction with U.S. healthcare providers.
- Proficiency in CRM software, helpdesk ticketing tools, and Microsoft Office applications including Excel and Word.
- Bachelor’s degree in Communications, Business Administration, Healthcare Management, or a related field.

Preferred Qualifications and Benefits
- Fixed weekends off (Saturday and Sunday) to support work-life balance.
- Competitive salary package with periodic performance reviews, inflation adjustments, loan options, advance salary benefits, and annual loyalty rewards.
- On-site amenities including complimentary dinner and tea/green tea refreshment breaks during shifts.

Candidates should be prepared to commute to our office located in Rawalpindi and be comfortable working the specified night shift hours. During the application process, candidates will be asked about their current salary, notice period, total experience, and salary expectations to ensure alignment with the role’s requirements.

This is an excellent opportunity for professionals seeking to contribute to a dynamic healthcare support environment while developing their career in client coordination and service excellence.