Client Support Executive

Propstar Technologies is looking for a motivated and detail-oriented Client Support Executive to join our expanding team. In this role, you will be responsible for assisting clients by addressing their inquiries, resolving issues, and supporting business growth through exceptional customer service. The ideal candidate will have strong communication and problem-solving skills, be highly organized, and thrive in a fast-paced, customer-centric environment. Building and maintaining strong client relationships will be a key focus, alongside collaborating with internal teams to ensure seamless support.

Key Responsibilities

- Handle inbound and outbound client interactions professionally and efficiently.
- Respond promptly to client inquiries, providing accurate information about products and services.
- Resolve client concerns with timely follow-up to ensure high customer satisfaction.
- Maintain accurate client records and regularly update CRM systems.
- Build and nurture long-term client relationships through exceptional service delivery.
- Collaborate closely with Sales and Operations teams to provide coordinated client support.
- Monitor client support performance and suggest improvements to processes.
- Stay informed about company services, policies, and operational procedures.
- Meet daily, weekly, and monthly client support targets consistently.

Required Qualifications

- Proven experience in customer service, client support, sales, or related roles.
- Excellent verbal and written communication skills with strong interpersonal abilities.
- Strong problem-solving, analytical thinking, and organizational skills.
- Self-motivated with a proactive, customer-focused mindset.
- Ability to manage multiple priorities and consistently achieve performance goals.
- Proficiency in MS Office applications; familiarity with CRM systems is a plus.

Preferred Qualifications and Benefits

Experience in Real Estate, BPO, Customer Support, or Call Center environments is highly desirable. Knowledge of customer service principles and client engagement techniques will be advantageous. Familiarity with CRM platforms and client management tools, along with an understanding of customer relationship management processes, will help you excel in this role.

Joining Propstar Technologies means becoming part of a professional, collaborative, and growth-oriented workplace. We offer competitive compensation with performance-based incentives and provide opportunities for continuous learning and career advancement. You will gain exposure to international markets and business operations, supported by access to modern customer service tools and technologies. Our company culture values recognition and rewards for outstanding performance, fostering a supportive environment with long-term career growth prospects.

Location: Main Shahrah-e-Faisal, PECHS Block 6, Karachi
Shift Timings: 7:00 PM – 4:00 AM
Working Days: Monday – Friday
Job Type: Full-Time