Client Support & Inquiry Handling

We are seeking a professional, confident, and articulate Client Support Executive to join our team. The successful candidate will be responsible for managing client inquiries across various communication channels, including WhatsApp and phone calls. This role involves providing accurate information about our products and services, ensuring clear and professional communication, and supporting both potential and existing clients throughout their interactions with the company. The ideal candidate will play a key role in maintaining high customer satisfaction and facilitating smooth coordination between clients and internal teams.

Key Responsibilities

- Respond promptly and professionally to client inquiries received through WhatsApp, phone calls, and other communication platforms.
- Provide accurate and detailed information regarding the company’s products, services, and operational processes.
- Understand client needs and direct inquiries to the appropriate team members for resolution.
- Maintain a courteous and friendly communication style with all clients to foster positive relationships.
- Follow up on pending inquiries to ensure timely and satisfactory responses.
- Keep organized records of client conversations, inquiries, and follow-up actions for reference and reporting.
- Collaborate closely with the sales and design teams to deliver the necessary information to clients efficiently.
- Uphold a high standard of customer service and communication quality at all times.

Required Qualifications

- Strong verbal and written communication skills with a professional tone.
- Ability to handle multiple communication channels effectively, including WhatsApp and phone calls.
- Good organizational skills to maintain accurate records of client interactions.
- Customer-focused mindset with the ability to understand and address client needs promptly.
- Ability to work collaboratively with internal teams such as sales and design.
- Confidence and professionalism in dealing with clients.

Preferred Qualifications and Benefits

- Previous experience in client support, customer service, or a related role is advantageous.
- Familiarity with the company’s industry or product line will be considered a plus.
- Competitive salary package starting from Rs 20,000 per month, with additional commission opportunities.
- A professional and supportive work environment that encourages growth and development.
- Opportunities for career advancement within the organization.
- Access to training and skill development programs to enhance professional capabilities.
- This is an in-person position requiring attendance at the designated work location.

This role offers a valuable opportunity for individuals looking to build a career in client support while working in a dynamic and collaborative environment. If you are a motivated professional with excellent communication skills and a commitment to customer satisfaction, we encourage you to apply.