Client Support Officer

Shahenshah Accountants & Consultants

Karachi , Pakistan

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Posted 6 hours ago Report Job

Job Title: Client Support Officer
Location: I.I Chandigarh Road
Office Timings: 10:00 AM – 7:00 PM (Monday to Saturday)
Salary: PKR 70,000 – 80,000 per month (based on experience and qualifications)
Work Location: In person

We are seeking a dedicated and customer-oriented Client Support Officer to join our team. The successful candidate will be responsible for managing client inquiries, resolving issues efficiently, and maintaining strong relationships to ensure high levels of customer satisfaction. This role requires excellent communication skills and the ability to coordinate with internal teams to deliver timely solutions while upholding company service standards.

Key Responsibilities
- Respond promptly and professionally to client inquiries through phone, email, and other communication channels.
- Resolve customer issues efficiently, ensuring a positive client experience.
- Maintain accurate records of all client interactions and follow up on any pending matters.
- Collaborate with internal departments to facilitate timely resolution of client requests.
- Provide detailed information about products and services to clients.
- Build and nurture strong relationships with existing clients to foster loyalty.
- Identify client needs and recommend suitable solutions to meet those needs.
- Prepare reports summarizing customer feedback and support activities.
- Ensure compliance with company policies and maintain high service standards.

Required Qualifications
- Bachelor’s degree in Marketing or a related field.
- 1-2 years of experience in customer service, client support, or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and interpersonal skills.
- Proficiency in Microsoft Office; experience with CRM software is advantageous.
- Ability to multitask and perform effectively in a fast-paced environment.
- Strong organizational and time management skills.

Preferred Qualifications and Benefits
- Competitive monthly salary ranging from PKR 70,000 to 80,000, based on experience and qualifications.
- Medical reimbursement as per company policy.
- Leave encashment benefits.
- Annual bonus eligibility.
- Gratuity benefits.
- Annual salary increments based on performance.
- Office hours are from 10:00 AM to 7:00 PM, Monday to Friday, with a half-day on Saturday from 10:00 AM to 2:30 PM.
- The workweek is Monday to Saturday, with Sunday as the weekly off.

This position offers an excellent opportunity for candidates looking to grow their career in client support within a dynamic and supportive environment. If you are committed to delivering exceptional service and building lasting client relationships, we encourage you to apply.