Posted 5 days ago 15 views
Propstar Technologies is looking for a dedicated and customer-oriented Client Support Specialist to join our expanding team. The successful candidate will play a vital role in managing customer inquiries, resolving issues, and ensuring a seamless and positive experience for our clients. This position demands strong communication skills, problem-solving abilities, and a genuine commitment to delivering outstanding customer service in a dynamic, fast-paced environment.
Key Responsibilities
- Respond promptly and professionally to customer inquiries through phone, email, chat, and other communication channels.
- Provide accurate and clear information about products, services, and company procedures.
- Address and resolve customer complaints and service-related issues efficiently while maintaining professionalism.
- Keep detailed records of all customer interactions and support activities to ensure continuity and quality of service.
- Conduct follow-ups with customers to confirm resolution and satisfaction.
- Escalate complex or unresolved issues to the appropriate internal departments when necessary.
- Collaborate with various teams to enhance customer experience and improve service quality.
- Monitor adherence to service standards in line with company policies.
- Identify patterns in customer feedback and suggest improvements to processes and service delivery.
- Achieve departmental goals related to performance metrics and customer satisfaction targets.
Required Qualifications
- Bachelor’s degree or an equivalent qualification is preferred.
- Proven experience in customer service, client support, or a related role.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to manage conflicts and handle customer concerns empathetically.
- Effective organizational and multitasking abilities.
- Proficiency in Microsoft Office applications and familiarity with customer support tools or CRM systems.
Preferred Qualifications and Benefits
- Experience working in BPO, call centers, real estate, or service-oriented industries is advantageous.
- Knowledge of CRM platforms and ticketing systems is highly desirable.
- Demonstrated problem-solving and decision-making skills.
- Experience in target-driven and customer-focused work environments.
Joining Propstar Technologies means becoming part of a customer-centric organization that values growth and collaboration. Employees benefit from a professional and supportive work atmosphere with opportunities for continuous learning and career advancement. The role offers exposure to international clients and business operations, along with performance-based recognition and growth prospects. Our leadership fosters a positive team culture, encouraging the development of valuable customer service and communication skills.
Location: Main Shahrah-e-Faisal, PECHS Block 6, Karachi
Shift Timings: 7:00 PM – 4:00 AM
Job Type: Full-Time
Skills
Job Details
Propstar Technologies
What is your Competitive Advantage?
Similar Job Titles
Senior Specialist, Technical Client Support
Ali Aziz
CEO
Shopistan
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zohaib Ali
Marketing Manager
Digital Online Devices
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Aqib Irshad
Head of HR, Training & OD
FINCA
