Clients Operations Executive

Job Title: Client Operations Executive
Location: DHA Phase 2, Islamabad
Timings: Rotational Shifts (5 days a week)
- 12:00 PM – 9:00 PM
- 1:00 PM – 10:00 PM
- 2:00 PM – 11:00 PM
- 3:00 PM – 12:00 AM
- 12:00 AM – 9:00 AM
- 3:00 AM – 12:00 PM

We are looking for a Client Operations Executive to join our dynamic team. This role is ideal for a fast-paced, target-driven individual who thrives in a results-oriented environment. The successful candidate will be responsible for managing client operations, driving sales, and providing after-sales support. They must quickly adapt to product knowledge and deliver measurable outcomes aligned with key performance indicators (KPIs).

Key Responsibilities
Client Support & Operations:
- Serve as the primary point of contact for clients, ensuring smooth onboarding and delivering exceptional service.
- Manage daily client inquiries and coordinate service execution to meet agreed timelines.
- Provide high-quality after-sales support to boost client satisfaction and retention.

Sales & Business Development:
- Proactively identify and convert new business opportunities in line with monthly and quarterly KPIs.
- Build and maintain strong client relationships by aligning client needs with appropriate solutions.
- Assist in preparing proposals, quotations, and presentations for potential clients.

Adaptability & Product Knowledge:
- Quickly acquire in-depth knowledge of services and apply it effectively during client interactions.
- Stay informed about industry trends and competitor offerings to support sales objectives.
- Adapt swiftly to changing priorities while maintaining focus on KPIs.

Operational Efficiency & Reporting:
- Track, monitor, and report on client interactions, service performance, and progress against KPIs.
- Collaborate across teams to ensure seamless service delivery.
- Identify and recommend process improvements to enhance efficiency and client satisfaction.

Required Qualifications
- Proven experience in sales, client operations, or business development, preferably within service industries.
- Demonstrated success in KPI-driven roles with measurable achievements.
- Excellent communication, relationship management, and negotiation skills.
- Ability to quickly learn and apply product and service knowledge.
- Highly adaptable, self-motivated, and comfortable working in a fast-paced, performance-driven environment.
- Strong organizational skills to manage multiple clients and deadlines effectively.
- Proficient with CRM systems, MS Office or Google Suite, and digital communication tools.

Preferred Qualifications and Benefits
- A dynamic and collaborative work environment that rewards high performance.
- Clear KPI-based growth path with opportunities for incentives and career advancement.
- Exposure to diverse functions including sales, client servicing, and operations, providing a well-rounded skill set.
- Competitive salary package with performance-based bonuses.
- Opportunity to contribute to and grow with a rapidly expanding services business offering long-term potential.