Clinic Receptionist & Admin Assistant (Part-Time)

Psychologists Hub is a well-established mental health practice offering a comprehensive range of psychological services, including individual, couples, family, and group therapy. The team supports clients dealing with anxiety, depression, trauma, relationship issues, and family challenges through personalized counseling approaches. The practice also conducts psychological assessments to better understand client needs and provides consultation services to other professionals and organizations. Additionally, Psychologists Hub is committed to enhancing mental health care quality by offering training programs to allied professionals. The clinic prioritizes accessible, professional support for individuals aiming to improve their emotional well-being and relationships.

This part-time, hybrid position as a Clinic Receptionist & Admin Assistant is based in Soan Garden, Islamabad, with working hours from 4 PM to 10 PM (Monday to Friday) and 12 PM to 6 PM on Saturdays. The role serves as the first point of contact for clients and visitors, ensuring a welcoming and professional environment. Key responsibilities include managing the reception area, answering phone calls, responding to inquiries, scheduling and confirming appointments, maintaining client records, and managing the clinic’s social media presence. The assistant will also perform various administrative tasks such as preparing and updating documents, managing emails, organizing files, and supporting billing or payment processes when necessary. Maintaining confidentiality and adhering to clinic procedures are essential aspects of this role, along with providing general administrative support to ensure smooth clinic operations.

Key Responsibilities
- Welcome clients and visitors, providing a professional and supportive first point of contact
- Manage the reception area and handle incoming phone calls and inquiries promptly
- Schedule, confirm, and manage client appointments efficiently
- Maintain accurate client records and ensure confidentiality at all times
- Manage clinic social media accounts to support outreach and engagement
- Prepare, update, and organize administrative documents and files
- Manage emails and support billing or payment processes as required
- Follow clinic policies and procedures to maintain operational standards
- Provide general administrative assistance to support clinic staff and activities

Required Qualifications
- Proven skills in appointment scheduling and managing office workflows
- Strong phone etiquette and experience handling receptionist duties
- Basic understanding of psychological and mental health services
- Good written and verbal communication skills in English and local languages as applicable
- Proficiency with office software such as email, calendars, word processing, spreadsheets, and Canva
- Basic data entry skills with strong organizational abilities and attention to detail
- Ability to multitask effectively in a client-focused environment
- Bachelor’s degree or equivalent qualification; additional coursework or training in administration, psychology, or healthcare is an advantage

This role offers an opportunity to contribute to a supportive mental health environment while developing administrative and client management skills within a respected practice. The hybrid schedule provides flexibility, and the position is ideal for candidates who are organized, communicative, and passionate about mental health services.