Closing Team Leader

World Business Lenders (WBL) offers flexible, short-term commercial loans secured by real estate to support small and medium-sized businesses across the United States, especially those struggling to obtain traditional financing. As a fast-paced, results-oriented company, WBL emphasizes efficient execution, strong risk management, and safeguarding the company’s collateral. The Closing Team Leader plays a critical role in managing the daily operations of the Closing function, ensuring loans move smoothly from Clear-to-Close through funding while adhering to quality standards, internal procedures, and service-level agreements (SLAs). This position involves hands-on leadership, workload monitoring, issue resolution, and close collaboration with internal departments and external partners to maintain timely and accurate closings.

Key Responsibilities

- Lead and coordinate the daily activities of the Closing Team, including workload distribution, task prioritization, and deadline management.
- Monitor loan pipelines to ensure efficient progression from Clear-to-Close through funding, meeting SLAs and quality benchmarks.
- Provide coaching, training, and ongoing support to team members, ensuring productivity and compliance.
- Review closing packages and documentation for accuracy, completeness, and adherence to procedures.
- Follow up on outstanding closing conditions, missing documents, and approvals to prevent delays.
- Collaborate with Underwriting, Credit, Processing, Valuations, Legal, Title, and Funding teams to resolve outstanding conditions and maintain transaction schedules.
- Maintain communication with closing attorneys, title companies, settlement agents, and other third-party partners to facilitate timely closings.
- Track and resolve title clearance requirements, lien issues, vesting concerns, and other collateral-related matters.
- Identify workflow bottlenecks, recommend process improvements, and support quality control initiatives.
- Ensure compliance with company policies, legal requirements, and investor guidelines, escalating risks and exceptions as needed.
- Support onboarding and training of new team members while reinforcing performance expectations and procedures.
- Maintain accurate records, pipeline notes, and reporting to provide transparency on closing status and operational risks.

Required Qualifications

- Bachelor’s degree, Associate’s degree, or equivalent relevant education and experience preferred.
- Minimum of 5 years’ experience in mortgage or commercial lending closing, title, escrow, settlement, or related lending operations.
- Proven experience providing day-to-day leadership, training, and workflow coordination within a closing or lending operations team.
- Strong knowledge of loan closing processes, title clearance, collateral documentation, and real estate-secured lending.
- Ability to manage high-volume loan pipelines, prioritize deadlines, and monitor SLAs effectively.
- Experience reviewing loan documentation, title commitments, settlement statements, payoff documentation, and closing requirements.
- Demonstrated ability to identify, troubleshoot, and escalate closing, title, documentation, and funding issues.
- Excellent communication, organizational, and problem-solving skills with strong attention to detail.

Preferred Qualifications and Benefits

- Background in commercial or private lending, Non-QM mortgage lending, merchant cash advance (MCA), title insurance, escrow, or settlement services.
- Experience working with real estate-secured commercial loans and coordinating with Title and Funding teams.
- Previous roles as a Senior Closer, Closing Lead, Closing Supervisor, or similar leadership positions.
- Proficiency with loan origination systems, document management platforms, e-signature tools, and Microsoft Excel.
- Familiarity with title systems such as CSC and NETRO, and understanding of regulations including TRID, RESPA, and TILA.
- Stable internet connection and a professional remote work setup to support a fully remote, multinational work environment.
- Strong English communication skills, both written and verbal, with the ability to collaborate effectively across diverse teams.

Benefits

- Competitive compensation paid in USD.
- Paid time off (PTO).
- Fully remote work environment supporting work-life balance.

If you are a detail-oriented leader with a strong background in loan closing and title coordination, and thrive in a fast-paced environment, this role offers an excellent opportunity to contribute to a dynamic company focused on helping businesses succeed.