Objectives of this role:

  • Identify, track, manage, and investigate delinquent customer accounts
  • Work closely with customers to negotiate payment arrangements
  • Cultivate working relationships with customers, guiding them through the repayment process
  • Follow up with customers to ensure payments are made in a timely manner
  • Use databases to monitor and update outstanding accounts
  • Keep records of all customer communications to build individual debtor cases

Key Responsibilities:

  • Identify customers with outstanding debts
  • Contact and track debtors, encouraging timely repayment
  • Handle customer questions, complaints, and inquiries
  • Create and implement debt collection courses of action
  • Negotiate specific payment plan arrangements with debtors
  • Investigate discrepancies to resolve outstanding customer accounts

Qualifications:

  • Bachelor's degree in a related field (Finance, Business, or a similar discipline) is preferred.
  • Proven experience in collections and recovery management, with a minimum of 1-2 years of relevant experience.
  • Outstanding interpersonal skills
  • Strong organizational skills
  • Clear, persuasive verbal and written communication
  • Excellent negotiation skills
  • Problem-solving mindset
  • Professional phone etiquette
  • Experience working in a deadline-driven environment
  • Account management experience

Why Join Cloud Data Private Limited

  • Competitive salary and benefits package.
  • Opportunity for professional growth and development.
  • A collaborative and supportive work environment.
  • A chance to be a part of a forward-thinking organization in the financial industry.

Job Details

Industry:
BPO
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
May 19, 2024
Posting Date:
Apr 18, 2024

Cloud Data

BPO · 51-100 employees - Rawalpindi

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