Cloud Engineer

We are seeking a skilled Cloud Engineer with experience in Technical Support, System Administration, and Cloud Operations. The ideal candidate will have practical knowledge of AWS and Microsoft Azure platforms, strong troubleshooting abilities, foundational automation skills, and excellent communication capabilities. This role involves managing cloud environments, resolving incidents, and collaborating with cross-functional teams to ensure smooth cloud operations.

Key Responsibilities

- Monitor cloud infrastructure, alerts, dashboards, and ticketing systems to promptly identify and resolve incidents.
- Provide Level 1 support for AWS and Azure environments, including incident triage, troubleshooting, escalation, and resolution.
- Perform system administration tasks such as user management, access control, patching, backups, and monitoring server health.
- Coordinate incident management with Infrastructure and Development teams while ensuring compliance with service level agreements (SLAs).
- Support cloud deployments, maintenance activities, and operational changes to maintain system reliability.
- Develop and maintain basic automation scripts using PowerShell, Bash, or Python to streamline routine tasks.
- Create and update standard operating procedures (SOPs), runbooks, and technical documentation for operational clarity.
- Identify recurring issues and recommend improvements to monitoring, automation, and operational processes.
- Maintain accurate incident records and provide timely updates to both technical teams and business stakeholders.

Required Qualifications

- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 2 to 4 years of experience in Cloud Support, Technical Support, or System Administration roles.
- Hands-on experience working with AWS and Microsoft Azure cloud platforms.
- Solid understanding of Windows and Linux system administration along with networking fundamentals such as DNS, TCP/IP, and VPN.
- Experience using monitoring and ticketing tools like CloudWatch, Azure Monitor, ServiceNow, and Jira.
- Basic scripting and automation skills using PowerShell, Bash, or Python.
- Strong analytical, troubleshooting, and problem-solving abilities.
- Excellent verbal and written communication skills to effectively collaborate across teams.

Preferred Qualifications and Benefits

- AWS or Azure certifications are considered an advantage.
- Competitive market salary with opportunities for career growth.
- Access to learning and development programs, including on-the-job training.
- Comprehensive medical coverage including inpatient care.
- Life insurance and provident fund benefits.
- Paid leaves covering annual, casual, sick, marriage, maternity, paternity, Hajj, and bereavement.
- Employee Old Age Benefits (EOBI) and wellness initiatives to support work-life balance.

This position operates on an EST shift and is based at NASTP, Cantt, Lahore. If you are passionate about cloud technologies and enjoy working in a dynamic environment, this role offers a great opportunity to advance your career while contributing to robust cloud operations.