Cloud Solution Specialist

Zones is a global leader in providing comprehensive IT solutions, recognized for its innovative and differentiated end-to-end service offerings. With over 35 years of experience as a Minority Business Enterprise (MBE), Zones operates in more than 120 countries, delivering expertise across Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Leveraging partnerships with industry leaders such as Microsoft, Apple, Cisco, Lenovo, and Adobe, Zones excels in building digital infrastructures that transform business operations. The Cloud Solution Specialist role is integral to supporting contract renewal activities by managing data accuracy, generating timely quotes, and coordinating with internal teams to ensure smooth renewal processes aligned with business goals.

Key Responsibilities
- Maintain and update renewal data across monthly, quarterly, and annual cycles to ensure accuracy and transparency.
- Generate renewal quotations promptly to facilitate successful contract renewals.
- Develop and manage publisher contracts with proficiency.
- Prepare and deliver accurate Bills of Materials (BOMs) and order-related information to Account Managers.
- Collaborate closely with Sales, Licensing Support Specialists (LSS), and Licensing Advisors (LA) to support renewal opportunities and align with business priorities.
- Track renewal activities and provide regular updates on status, timelines, risks, and challenges.
- Research publisher updates and industry trends to inform renewal planning and decision-making.
- Create, maintain, and improve process documentation to enhance consistency and operational efficiency.
- Identify opportunities to optimize renewal processes and workflows, supporting operational excellence.

Required Qualifications
- Bachelor’s degree or equivalent professional experience.
- Experience in contract renewals, operations, licensing, or sales support functions.
- Strong attention to detail with the ability to manage and maintain accurate data.
- Skilled in preparing quotes, BOMs, and renewal-related documentation.
- Effective coordination and communication skills for working with cross-functional teams and stakeholders.
- Excellent organizational and time management abilities, capable of handling multiple priorities in a fast-paced environment.
- Process-oriented mindset focused on continuous improvement and thorough documentation.
- Interest in staying current with publisher programs, industry developments, and business updates.

Preferred Qualifications and Benefits
Zones is committed to fostering an inclusive and diverse workplace where every employee is valued. The company offers a comprehensive benefits package including life insurance, optional health insurance, EOBI, and a voluntary pension scheme in accordance with company policy. Additional perks include complimentary meals and access to an in-house gym. Zones prides itself on being an equal opportunity employer, ensuring a discrimination-free environment for all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, genetic information, or pregnancy. The role requires working hours from 8 PM to 5 AM, providing an opportunity to contribute to a dynamic and collaborative IT environment focused on innovation and career growth.