Cold Caller – B2B Lead Generation & Appointment Setting

Norva Systems is seeking two motivated Cold Callers to join our team on-site during the night shift from 6:00 PM to 2:00 AM Pakistan Standard Time. In this role, you will be the initial point of contact for potential business clients, engaging decision-makers through outbound calls to understand their needs and schedule qualified appointments for our sales team. Your efforts will directly contribute to driving business growth by effectively communicating how our technology and digital services—including AI automation, CRM systems, workflows, website development, and digital marketing—can solve client challenges. This position requires professionalism, persistence, and excellent communication skills to navigate objections and maintain accurate records in the CRM system.

Key Responsibilities
- Conduct outbound calls to prospective business clients within assigned target markets.
- Connect with relevant decision-makers and clearly introduce Norva Systems’ services.
- Use discovery questions to identify each prospect’s business challenges, current processes, and interest level.
- Qualify prospects based on service fit, business needs, decision-making authority, and potential timelines.
- Schedule qualified appointments and provide detailed conversation notes to the sales team.
- Confidently handle common objections without making misleading promises.
- Follow up with interested prospects and maintain an organized callback schedule.
- Accurately update the CRM with contact details, call outcomes, qualification notes, and next steps.
- Meet agreed-upon activity, appointment, and quality targets.
- Share prospect feedback and suggest improvements to call scripts and outreach messaging.
- Respect opt-out requests and adhere to company outreach procedures.

Required Qualifications
- Strong verbal English communication and active listening skills.
- Confidence in speaking with business owners, managers, and other decision-makers.
- Ability to explain services simply and relate them to business needs.
- Excellent organization, attention to detail, and follow-through.
- Resilience in handling rejection and openness to learning from feedback.
- Comfortable using CRM systems, calling tools, spreadsheets, and online calendars.
- Ability to work independently while collaborating with the sales team.
- Availability to work on-site during the night shift from 6:00 PM to 2:00 AM PKT.

Preferred Qualifications and Experience
- Previous experience in cold calling, outbound sales, telemarketing, or appointment setting.
- Experience with B2B outreach or selling technology and digital services.
- Familiarity with CRM platforms such as GoHighLevel, HubSpot, or similar tools.
- Proven track record of booking qualified meetings and maintaining reliable follow-up.

Success in this role means consistently reaching relevant prospects, accurately identifying genuine business needs, booking qualified meetings, and providing the sales team with clear and actionable information to advance conversations. If you are proactive, professional, and ready to contribute to a growing technology services company, this opportunity offers a dynamic environment to develop your skills and impact business growth.