Cold Calling Agent

SysMD, a leading provider of medical billing services serving clients across the United States, is looking for a motivated Cold Caller to join our team. We specialize in delivering precise and efficient billing solutions that help healthcare providers secure timely reimbursements and maximize revenue. The ideal candidate will have excellent spoken English with a natural American accent, strong communication skills, and the confidence to engage prospects in professional sales conversations without heavy reliance on scripts. This role plays a vital part in generating leads, nurturing client relationships, and supporting business growth through outbound calling.

Key Responsibilities

Cold Calling & Lead Generation: Make outbound calls to potential clients to introduce SysMD’s medical billing services, identify business opportunities, and qualify leads. Engage prospects by clearly communicating the value of our services, handling objections professionally, and following up consistently to build relationships. Maintain a daily target of 250 quality calls with accuracy and consistency.

CRM Management & Documentation: Maintain accurate and up-to-date prospect and client information within the CRM system. Record all calls, interactions, outcomes, and follow-up activities to ensure thorough sales documentation and tracking.

Sales Performance & Reporting: Work towards assigned sales targets and adhere to established sales processes. Tailor conversations to individual prospects while maintaining daily, weekly, and monthly call performance records. Provide the sales team with feedback on prospect objections, insights, and potential opportunities.

Market Research & Prospect Insights: Conduct research to identify relevant leads and market opportunities. Gather insights to enhance outreach strategies, messaging, and overall sales effectiveness. Stay informed about developments in the healthcare and medical billing industries.

Professional Conduct & Team Coordination: Maintain professionalism, confidence, and a positive attitude during all prospect interactions. Follow company policies, ethical sales practices, and calling guidelines. Collaborate effectively with team members and perform additional duties as assigned by the Team Lead. Be prepared to work on federal holidays when necessary to support client schedules.

Required Qualifications

Bachelor’s degree is preferred. Strong spoken English with clear pronunciation and the ability to communicate effectively with American clients is essential. Candidates must be able to conduct natural, engaging sales conversations without heavy reliance on scripts. Excellent communication, listening, persuasion, objection-handling, and interpersonal skills are required. Candidates should have 6 months to 1 year of sales experience, preferably in medical billing, healthcare, or related industries. A solid understanding of cold calling, lead generation, prospect qualification, and follow-up practices is necessary. The ability to consistently achieve a target of 250 quality calls per day is critical. Familiarity with CRM systems, accurate data entry, and call reporting is expected. Candidates must be self-motivated, resilient, organized, and comfortable working in a fast-paced, target-driven environment. The ability to work collaboratively and respond constructively to feedback is also important.

Preferred Qualifications and Benefits

This is a full-time, onsite position based in Gulberg 3, Lahore. Working days are Monday to Friday. Shift options include 5:00 PM to 2:00 AM, 6:00 PM to 3:00 AM, or 7:00 PM to 4:00 AM (PKT), assigned according to company needs. The basic salary ranges from PKR 50,000 to PKR 70,000 per month, commensurate with skills and experience. Additionally, a 2% commission is offered on eligible invoices generated during the first year, with the Cold Caller allowed to select six eligible invoices for commission calculation.

Candidates must be willing to work assigned shifts onsite and demonstrate spoken English proficiency through a voice note assessment. This role requires commitment to the company’s schedule and policies, with the ability to join promptly upon selection. If you have a clear American-style accent, confidence in client communication, and a passion for sales in the healthcare billing sector, we encourage you to apply.