Cold Calling Agent

SysMD is a reputable provider of medical billing services focused on clients in the United States. The company is dedicated to delivering accurate, efficient billing solutions that help healthcare providers secure timely reimbursements and maximize revenue. To support business growth, SysMD is looking for a motivated and results-oriented Cold Caller who can generate leads and engage potential clients through outbound calls. The ideal candidate will possess excellent spoken English with a natural American accent and the confidence to conduct professional sales conversations without heavily relying on scripts.

Key Responsibilities

Cold Calling & Lead Generation:
Conduct outbound calls to prospective clients to introduce SysMD’s medical billing services and identify new business opportunities. Engage prospects by clearly communicating service benefits, handling objections professionally, and qualifying leads. Maintain consistent follow-up to nurture relationships and support client acquisition. Achieve a daily target of 250 quality calls with accuracy and consistency.

CRM Management & Documentation:
Accurately maintain prospect and client information within the CRM system. Document calls, interactions, outcomes, follow-ups, and relevant details to ensure complete and reliable sales records.

Sales Performance & Reporting:
Work towards assigned sales targets and adhere to established sales processes while customizing conversations to individual prospects. Maintain detailed call performance records daily, weekly, and monthly. Share valuable prospect feedback, objections, and potential opportunities with the sales team.

Market Research & Prospect Insights:
Research potential clients and identify relevant leads and market opportunities. Gather insights to improve outreach, messaging, and sales strategies. Stay updated on healthcare and medical billing industry developments.

Professional Conduct & Team Coordination:
Maintain professionalism, confidence, and a positive attitude during all prospect interactions. Follow company policies, calling guidelines, and ethical sales practices. Collaborate effectively with team members and perform additional duties as assigned by the Team Lead. Be available to work on federal holidays when required to support client schedules.

Required Qualifications

- Strong spoken English with clear pronunciation and the ability to communicate effectively with American clients.
- Ability to conduct natural, engaging sales conversations without relying on a script.
- Excellent communication, listening, persuasion, objection-handling, and interpersonal skills.
- 6 months to 1 year of sales experience, preferably in medical billing, healthcare, or a related industry.
- Understanding of cold calling, lead generation, prospect qualification, and follow-up practices.
- Ability to consistently achieve a target of 250 quality calls per day.
- Familiarity with CRM systems, accurate data entry, and call reporting.
- Self-motivated, resilient, organized, and comfortable working in a fast-paced, target-driven environment.
- Ability to work collaboratively and respond constructively to feedback.

Preferred Qualifications and Benefits

- Bachelor’s degree is preferred but not mandatory.
- Employment type is full-time, based onsite in Gulberg 3, Lahore.
- Working days are Monday to Friday with shifts assigned between 5:00 PM to 4:00 AM PKT, based on company requirements.
- Basic salary ranges from PKR 50,000 to PKR 70,000 per month, depending on skills and experience.
- Commission of 2% on eligible invoices generated during the first year, with the Cold Caller allowed to select six invoices for commission calculation.

Candidates should be willing to submit a 5 to 7-minute voice recording to assess spoken English, including accent, fluency, grammar, and enunciation. Flexibility to work assigned shifts and onsite presence in Lahore are mandatory. Applicants will be asked about their availability to join after receiving an offer and their expected monthly salary.