Collection & Customer Follow-up Executive

AshreiTech is seeking a detail-oriented and proactive Collection & Customer Follow-up Executive to join its Outsourcing Unit in Karachi, Pakistan. This on-site position, based at NASTP, operates during the night shift from 7:00 PM to 4:00 AM. The role focuses on managing outstanding payments, following up on overdue invoices, and maintaining accurate accounts receivable records. The ideal candidate will possess strong communication skills and a professional demeanor to ensure timely payment recovery while fostering positive relationships with customers. The salary range for this position is PKR 70,000 to 100,000 per month, and candidates should have 2 to 4 years of relevant experience.

Key Responsibilities
- Contact customers via phone and email to follow up on outstanding and overdue invoices.
- Send timely payment reminders and communicate invoice due dates and pending balances.
- Monitor unpaid invoices, track receivables, and maintain updated collection records.
- Coordinate with Finance and other relevant teams to verify payments and update collection statuses.
- Address payment-related queries professionally while maintaining positive customer relationships.
- Document customer responses, payment commitments, expected payment dates, and follow-up actions.
- Prepare regular reports on overdue accounts, outstanding balances, and collection progress.
- Maintain accurate logs of calls, emails, payment commitments, and collection activities.
- Manage multiple customer accounts simultaneously, working toward collection targets and deadlines.

Required Qualifications
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
- 2 to 4 years of experience in collections, accounts receivable, customer follow-ups, or finance operations.
- Solid understanding of payment terms, invoice tracking, and accounts receivable aging.
- Strong verbal and written communication skills, including professional telephone etiquette.
- Proficiency in Microsoft Excel and familiarity with accounting or receivables management systems.
- Excellent follow-up, organizational, negotiation, and record-keeping abilities.
- Ability to prioritize overdue payments, manage multiple accounts, and consistently meet collection targets.

Preferred Qualifications and Benefits
- Experience communicating with US-based customers and familiarity with US collection practices is highly desirable.
- Opportunity to gain practical experience in collections, accounts receivable, and customer account management.
- Professional growth through enhanced communication, negotiation, and financial coordination skills.
- Exposure to international business environments by working with global customers, developing cross-border communication expertise.

This role offers a valuable chance to build a career in finance operations within a dynamic outsourcing environment, supporting both local and international client interactions. Candidates who thrive in a fast-paced setting and demonstrate strong interpersonal skills will find this position rewarding.