Collection Executive (Automotive industry preferred)

A leading UAE-based mobility company specializing in flexible car rental and leasing solutions across more than 40 locations nationwide is seeking a Collection Executive. This role focuses on the timely recovery of outstanding payments from customers while maintaining strong follow-ups to minimize financial risk. The ideal candidate will demonstrate excellent communication and negotiation skills, working closely with operations and legal teams to ensure effective collections and customer satisfaction.

Key Responsibilities

- Manage collections and follow-ups by monitoring daily outstanding invoices and overdue accounts.
- Contact customers through calls, WhatsApp, and email to ensure timely payment of rental dues, Salik charges, fines, and other fees.
- Achieve and maintain collection targets on a daily, weekly, and monthly basis.
- Build and maintain professional relationships with customers to facilitate smooth collection processes.
- Address customer queries related to invoices and payments, and negotiate payment plans when necessary.
- Maintain accurate records of all communications and commitments, including Promise to Pay (PTP) agreements.
- Prepare daily collection reports and aging analysis, updating the CRM system with real-time status.
- Identify high-risk accounts and escalate them to management for further action.
- Coordinate vehicle disconnection or repossession in cases of non-payment, working closely with the legal team for escalations.
- Collaborate with Sales and Operations teams to gather customer background information and support recovery efforts.
- Ensure all recovery actions are supported by proper documentation.
- Monitor key performance indicators such as daily collections per executive, reduction in overdue accounts, successful PTP conversions, recovery turnaround time, and bad debt reduction.

Required Qualifications

- Bachelor’s degree in Finance, Business, or a related field.
- 2 to 4 years of experience in collections, preferably within the Rent-A-Car, Automotive, or Leasing industries.
- Strong negotiation and communication skills with the ability to handle difficult customers professionally.
- Proficiency in CRM systems and Microsoft Excel.
- Ability to work effectively under pressure and consistently meet collection targets.
- Multilingual abilities are preferred, especially English combined with Hindi, Urdu, or Arabic.

Additional Information

- Experience: 2 to 4 years in relevant fields.
- Work Schedule: Monday to Saturday, from 9:30 AM to 6:00 PM.
- Work Mode: Onsite.
- Location: Shahrah-e-Faisal, Karachi.

This position offers an opportunity to contribute to a dynamic and growing company within the mobility sector, where strong interpersonal skills and a results-driven approach are highly valued.