Collection Officer

Located in Gulberg 2, Lahore, this full-time, on-site position offers an excellent opportunity for individuals interested in a career in collections and customer account management. The role involves managing delinquent accounts through effective communication and negotiation to ensure timely repayments. Candidates will engage with customers to understand payment delays, propose feasible repayment plans, and maintain accurate records while adhering to regulatory and company policies. This position is ideal for those looking to develop their skills in financial collections within a collaborative team environment.

Key Responsibilities

- Conduct outbound and inbound collection calls to customers with overdue accounts, following established collection procedures to encourage repayment.
- Communicate effectively with delinquent customers to identify reasons for delayed payments, assess their willingness and capacity to repay.
- Negotiate realistic repayment plans with eligible customers, document negotiation details, and monitor adherence to agreed terms.
- Identify high-risk accounts and escalate complex or difficult cases promptly to supervisors, providing comprehensive case information.
- Maintain accurate and timely updates of customer account details, call logs, communication records, and collection notes within the internal system.
- Ensure compliance with all regulatory requirements and company policies, conducting all collection activities in a lawful and professional manner.
- Respond to customer inquiries regarding arrears, interest, and account status, resolving complaints and disputes related to overdue payments.
- Collaborate with cross-functional teams including credit, customer service, and legal departments to support the resolution of challenging collection cases.

Required Qualifications

- Bachelor’s or Master’s degree in Finance, Accounting, Business Administration, or a related discipline.
- Minimum of 6 months to 1 year of relevant work experience in collections or a similar field.
- Fresh graduates with a keen interest in collections and customer service are encouraged to apply.

This role provides a platform to gain valuable experience in financial collections while working within a supportive team. Candidates will develop negotiation skills, customer relationship management, and compliance knowledge essential for a career in finance and credit management.