Collections Specialist

We are seeking a detail-oriented and proactive Collections Specialist to join our team onsite in Lahore or Islamabad, working from 8 AM to 5 PM EST. The ideal candidate will have hands-on experience managing accounts receivable processes, customer billing, collections, and account reconciliations. This role is critical in ensuring timely cash inflows, maintaining accurate financial records, and fostering strong relationships with customers to support the company’s financial health.

Key Responsibilities
- Manage the complete collections and receivable cycle, including invoice generation, payment tracking, aging analysis, and collections follow-up.
- Monitor and reconcile customer accounts to ensure accuracy and timely resolution of any discrepancies.
- Communicate with clients regarding outstanding payments, negotiate payment plans, and consistently follow up on overdue invoices.
- Prepare and maintain accounts receivable reports such as aging reports, cash receipts summaries, and monthly reconciliations.
- Collaborate closely with Sales, Operations, and Finance teams to resolve billing issues and ensure accurate invoicing.
- Assist with month-end and year-end closing activities related to accounts receivable.
- Support audit processes by providing necessary documentation and reports as required.
- Recommend and implement process improvements to streamline accounts receivable workflows and enhance cash collection efficiency.

Required Qualifications
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
- 4 to 5 years of professional experience in collections, accounts receivable, or a similar finance role.
- Strong understanding of accounts receivable processes, billing cycles, and collections best practices.
- Proficiency in ERP systems such as SAP, Oracle, QuickBooks, NetSuite, or comparable platforms.
- Advanced skills in Microsoft Excel for reporting, reconciliations, and data analysis.
- Excellent communication skills with the ability to handle customer interactions professionally and effectively.
- High attention to detail, accuracy, and the ability to meet deadlines consistently.
- Experience working in a shared services environment or within multinational organizations.
- Knowledge of credit control, cash application, and deduction management processes.
- Familiarity with automation tools or accounts receivable software to improve efficiency.

This position offers the opportunity to contribute significantly to the financial operations of a dynamic organization, working alongside cross-functional teams to ensure smooth and efficient cash flow management. Candidates who demonstrate strong analytical skills, a customer-focused mindset, and the ability to work under pressure will thrive in this role.