Commercial Associate

Located in DHA Phase 6, Lahore, this full-time Commercial Associate position operates onsite with working hours from 9 AM to 5 PM, Monday through Saturday. Reporting directly to the Director or Head of Operations, the role is pivotal in managing customer orders and ensuring seamless coordination between internal teams such as factory, logistics, and accounts. The ideal candidate will possess strong communication skills and the ability to efficiently handle customer queries while maintaining smooth sales and dispatch operations.

Key Responsibilities

- Order Management and Communication: Accurately receive and record sales orders from parties and directors. Maintain regular communication with customers to address queries and confirm order details. Facilitate timely information exchange between factory, logistics, and accounts teams to support operational flow.

- Sales Order Processing: Prepare and update Sales Orders (SOs) in collaboration with parties and directors. Manage revisions to SOs in response to dispatch discrepancies or customer requests. Ensure all sales documentation is complete, accurate, and up to date.

- Dispatch Coordination: Collaborate closely with the dispatch supervisor to guarantee correct loading and dispatch of goods. Address and resolve any issues arising during loading, including making immediate SO adjustments when necessary.

- Customer Relationship and External Stakeholder Management: Develop and maintain strong professional relationships with customers, transporters, vendors, and other external stakeholders. Keep all parties informed about order status, delivery timelines, and operational changes. Handle escalations professionally to protect company interests and coordinate feedback to enhance service quality and operational efficiency.

- Documentation and Reporting: Work alongside the Accounts Officer to ensure accurate invoice preparation. Maintain comprehensive records of orders, customer interactions, and dispatch confirmations. Prepare daily and weekly reports detailing sales activities, dispatch status, and pending orders.

Required Qualifications

- Bachelor’s degree in Business Administration, Commerce, Marketing, or a related field.
- 1 to 3 years of experience in a commercial, sales operations, or customer management role, preferably within manufacturing or FMCG sectors.
- Strong communication and coordination skills.
- Excellent external stakeholder management and customer service orientation.
- Proficiency in MS Office applications, particularly Excel and Word.
- Ability to multitask and perform effectively under pressure.
- Strong follow-up and problem-solving capabilities.

Preferred Qualifications

- Experience working with ERP or sales order management systems.
- Comfort and adaptability in a fast-paced operational environment.

This role offers the opportunity to contribute to a dynamic commercial team, ensuring operational excellence and fostering strong relationships with key stakeholders. Candidates who thrive in a collaborative and detail-oriented setting will find this position rewarding.