Commercial Associate

Located onsite in DHA Phase 6, Lahore, this full-time Commercial Associate position operates from 9 AM to 5 PM, Monday through Saturday. Reporting directly to the Director or Head of Operations, the role focuses on managing customer orders and ensuring seamless coordination between internal teams such as factory, logistics, and accounts. The ideal candidate will excel in communication and stakeholder management, efficiently handling customer queries while supporting smooth sales and dispatch operations.

Key Responsibilities

Order Management and Communication: Accurately receive and record sales orders from customers and directors. Maintain regular communication with customers to address inquiries and confirm orders. Facilitate timely information flow between factory, logistics, and accounts teams to support operational efficiency.

Sales Order Processing: Prepare sales orders in collaboration with customers and directors. Update and revise sales orders promptly in response to dispatch discrepancies or customer requests. Ensure all sales documentation is complete, accurate, and compliant with company standards.

Dispatch Coordination: Collaborate closely with the dispatch supervisor to guarantee correct loading and dispatch of goods. Address and resolve any issues identified during loading, including making immediate adjustments to sales orders when necessary.

Customer Relationship and External Stakeholder Management: Develop and sustain strong professional relationships with customers, transporters, vendors, and other external stakeholders. Keep all parties informed about order status, delivery timelines, and any operational changes. Manage escalations professionally to protect company interests and coordinate feedback to enhance service quality and operational efficiency.

Documentation and Reporting: Work alongside the Accounts Officer to ensure accurate invoice preparation. Maintain comprehensive records of orders, customer interactions, and dispatch confirmations. Prepare daily and weekly reports detailing sales, dispatch status, and pending orders to support management decision-making.

Required Qualifications

A bachelor’s degree in Business Administration, Commerce, Marketing, or a related field is essential. Candidates should have 1 to 3 years of experience in a commercial, sales operations, or customer management role, preferably within manufacturing or FMCG sectors. Strong communication and coordination skills are vital, along with excellent external stakeholder management and a customer service-oriented approach. Proficiency in MS Office applications, particularly Excel and Word, is required. The ability to multitask, work effectively under pressure, and demonstrate strong follow-up and problem-solving skills is also important.

Preferred Qualifications

Experience with ERP or sales order management systems is advantageous. Candidates comfortable working in a fast-paced operational environment will find this role well-suited to their skills.

This position offers the opportunity to contribute to a dynamic commercial team, supporting critical sales and dispatch functions within a reputable organization.