Posted Oct 20, 2026 91 views
The Commercial Experience Executive at JazzWorld, based in Peshawar, KPK, plays a vital role in delivering exceptional customer service at the Experience Center. Reporting to the Commercial Experience Manager, this position involves directly engaging with walk-in customers, addressing their queries, and ensuring a seamless and positive experience. The role requires a proactive approach to customer facilitation, product upselling, and complaint resolution, while maintaining high-quality service standards and achieving key performance indicators related to sales, service, and adherence.
Key Responsibilities
- Welcome, guide, and manage walk-in customers with a friendly and professional approach.
- Develop a solid understanding of the CRM system and all related portals to effectively support customer interactions.
- Handle customer queries promptly and enhance their experience through exceptional service delivery.
- Maintain the highest quality standards in customer facilitation and support.
- Drive product upselling efforts within the Experience Center to meet sales targets.
- Initiate and implement improvements to reduce average wait and service times, enhancing overall customer satisfaction.
- Demonstrate confidence and humility while serving customers, taking full ownership of their needs.
- Ensure timely resolution of customer complaints and follow up diligently.
- Manage customer retention efforts and address churn proactively.
- Coordinate with multiple stakeholders to resolve issues efficiently and ensure smooth operations.
- Consistently achieve assigned monthly KPIs related to adherence, service, and sales.
- Stay updated on JazzWorld’s current policies, procedures, promotions, products, and value-added services.
Required Qualifications
- Excellent communication and interpersonal skills to engage effectively with customers and stakeholders.
- Strong stakeholder management abilities and effective communication skills.
- Proven expertise in sales and customer service environments.
- Proficiency in Microsoft Office applications and email communication.
- Telecom product knowledge and hands-on experience with customer management systems.
- Ability to manage and coordinate with stakeholders to ensure closure of action plans while maintaining standardization.
Preferred Qualifications and Benefits
JazzWorld is a leading digital services platform in Pakistan, offering the opportunity to work on innovative products and solutions that address large-scale national challenges. Employees at JazzWorld contribute to building next-generation services that leverage the extensive reach of Jazz Telco across connectivity, transactions, and identity platforms. This environment encourages creativity and ambition, empowering individuals to transform ideas into impactful products and businesses.
As a certified Top Employer, JazzWorld is committed to fostering a diverse and inclusive workplace where talent can thrive and perform at their best. The company promotes continuous learning and growth through a culture of building, scaling, and innovating.
Applications for this role are welcomed until 23rd October 2026.
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