Commercial Insurance Operations Coordinator

Candidates must have hands-on experience using Applied Epic before applying. EDGE is seeking a full-time, onsite Commercial Insurance Operations Coordinator to support a U.S.-based commercial insurance team. This role involves managing policy documentation, data entry, certificates, endorsements, renewal preparation, and operational workflows primarily using Applied Epic and carrier portals. The position operates Monday through Friday, from 9:00 AM to 6:00 PM EST. The coordinator will play a vital role in maintaining accurate insurance records and ensuring smooth back-office operations within a fast-paced environment.

Key Responsibilities
- Perform high-volume, accurate data entry in Applied Epic.
- Retrieve policy documents, loss runs, and billing information from carrier portals and update records accordingly.
- Maintain organized, audit-ready commercial insurance files.
- Issue, review, and manage Certificates of Insurance (COIs) and Evidence of Property forms.
- Build and maintain commercial account schedules, including equipment, property, and vehicle inventories.
- Process endorsements, policy changes, and account updates through carrier portals and Applied Epic.
- Track outstanding endorsements and follow up to ensure timely completion.
- Assist with commercial renewal applications and ACORD forms.
- Verify exposure data, policy limits, coverage classifications, and premium details.
- Manage a continuous daily task queue while maintaining accuracy and meeting turnaround times.
- Prepare clear End-of-Day (EOD) reports summarizing completed, pending, and outstanding tasks.

Required Qualifications
- Proven hands-on experience with Applied Epic is mandatory.
- Solid background in Commercial Lines insurance.
- Strong understanding of U.S. commercial insurance policies, coverages, endorsements, and ACORD forms.
- Experience working with major U.S. insurance carrier portals such as Travelers, The Hartford, Hanover, and Chubb.
- Skilled in processing COIs, endorsements, policy changes, and renewal documentation.
- Proficient in Microsoft Office applications, especially Excel, Word, and Outlook.
- Excellent written English communication skills.
- Exceptional attention to detail and accuracy.
- Ability to independently manage high-volume, repetitive back-office workflows.
- Strong organizational and time-management skills.
- Comfortable working with continuous task queues and strict deadlines.
- Availability to work Monday to Friday, 9:00 AM to 6:00 PM EST.
- Must be comfortable working in a 100% remote, back-office environment with no client or carrier phone interaction.

Preferred Qualifications and Benefits
While not explicitly listed, candidates with experience in Microsoft Teams and familiarity with multiple carrier portals will find this role advantageous. EDGE offers the opportunity to work with leading North American companies without relocating, fostering long-term career growth and professional development within a global talent community. Competitive compensation is provided based on experience and client placement.

EDGE is committed to building a diverse and inclusive workforce and is proud to be an equal opportunity employer. The company connects exceptional professionals with innovative organizations shaping the future of healthcare and insurance, enabling talent to thrive regardless of geographic location. Joining EDGE means becoming part of a global network where you can unlock your potential and build a meaningful international career.