Community Relations Manager

We are seeking a dynamic and technically skilled Community Manager to drive the growth and engagement of our diverse community, which includes customers, content creators, and partners. The ideal candidate will have a strong passion for technology, excellent communication abilities, and a talent for crafting compelling content that builds trust and encourages interaction. This role demands a proactive professional who can effectively represent the brand, manage community relationships, and collaborate with various teams to boost product awareness and user engagement.

Key Responsibilities
- Conduct live product demonstrations, addressing technical questions and showcasing key features to customers.
- Act as a liaison between customers and internal teams, delivering valuable feedback to support product improvements.
- Create clear and concise technical content such as explainers, how-to guides, and knowledge base articles.
- Collaborate with content creators to develop engaging product videos and educational courses tailored to the target audience.
- Represent the brand professionally during live sessions, webinars, and interviews, demonstrating a confident on-camera presence.
- Build and nurture community relationships to foster collaboration, feedback sharing, and brand loyalty.
- Develop and implement strategies to engage users across social media, forums, and partner channels.
- Participate actively in online discussions on platforms like Reddit, Discord, and Quora to advocate for Cloudways services and assist users.
- Work closely with marketing teams to leverage affiliate marketing, organic marketing, and content marketing to expand community reach.
- Identify and engage with key influencers, affiliates, and partners within the industry to strengthen partnerships.

Required Qualifications
- Proven experience in community relations management, technical content creation, or a related field.
- Excellent verbal and written communication skills, with the ability to simplify complex technical concepts.
- Confident and engaging on-camera presence for live sessions, webinars, and interviews.
- Strong technical aptitude and experience creating engaging technical content.
- Familiarity with marketing channels including affiliate marketing, organic marketing, and content marketing.
- Proficient in social media engagement and comfortable interacting with communities on platforms such as Reddit, Discord, and Quora.
- Experience collaborating with content creators to develop video tutorials, courses, or similar media.
- Bachelor’s degree in Computer Science or a related discipline.

Preferred Qualifications and Benefits
- Knowledge of WordPress/WooCommerce, PHP/Laravel, web development frameworks, web hosting, and SaaS.
- Hands-on experience with webinar tools, video creation platforms, and community engagement software.
- Creative problem-solving skills and a proactive approach to enhancing community engagement.

At DigitalOcean, we innovate with purpose, simplifying cloud and AI technologies to empower builders worldwide. Our team members are encouraged to think big and take ownership of their work. We support career growth through resources such as conference reimbursements, training programs, and access to LinkedIn Learning’s extensive course library.

We prioritize employee well-being by offering competitive benefits, including Employee Assistance Programs, local meetups, and flexible time-off policies tailored to your location. Compensation is competitive and based on market data, experience, and skills, with potential bonuses and equity grants available.

Diversity and inclusion are fundamental to our values. We are an equal-opportunity employer committed to building strong teams through diverse backgrounds and perspectives. We do not discriminate based on race, religion, gender, age, disability, or any other protected characteristic.

This position is based in Hyderabad, India, and follows a hybrid work model.