Complaint Resolution Officer

Leopards Courier Services (Pvt.) Ltd.

Peshawar , Pakistan

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Posted 12 hours ago 13 views Report Job

We are seeking a dedicated Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, providing assistance and ensuring their inquiries are handled efficiently. You will engage with customers through various communication channels, offering accurate information about our products, services, and company policies. Your ability to manage requests, resolve complaints, and coordinate with internal departments will be essential to maintaining high customer satisfaction.

Key Responsibilities:
- Welcome and assist customers at the representative desk, creating a positive first impression.
- Respond promptly to customer inquiries via face-to-face interaction, telephone, email, or other communication platforms.
- Provide clear and accurate information regarding products, services, procedures, and company policies.
- Register and document customer requests, complaints, and service issues systematically.
- Resolve routine customer complaints efficiently and professionally, ensuring customer satisfaction.
- Escalate complex or unresolved issues to the appropriate department or supervisor for further action.
- Follow up on customer requests to guarantee timely resolution and closure.
- Collaborate with relevant departments to address and fulfill customer needs effectively.

Required Qualifications:
- Proven experience in a customer service role, preferably with exposure to handling complaints.
- Exceptional problem-solving abilities and a solution-focused approach.
- Strong communication and interpersonal skills to engage effectively with customers and team members.
- Ability to remain calm and composed in stressful situations while managing customer concerns.
- Excellent organizational skills with the capacity to handle multiple tasks simultaneously.

Preferred Qualifications and Benefits:
- Previous experience in a similar industry or environment will be advantageous.
- The position offers a monthly salary of Rs40,000.00.
- Work location is in person, providing an opportunity to engage directly with customers and colleagues.

This role is ideal for someone who thrives in a dynamic environment and is committed to delivering exceptional customer service. If you possess the skills and experience outlined above, you will be a valuable addition to our team.