COMSATS Internet Services (CIS), Pakistan's pioneer ISP, invites applications from qualified and experienced candidates, for appointment on a contract basis, against the post of Customer Support Representative (CSR) for Islamabad Office.

A suitable candidate should be able to perform the tasks related to:  

  • Attract potential customers by answering product and service questions; and suggesting information about other products and services.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Monitoring all computer systems and active networks. Informing relevant authority in case any network is down.
  • Maintaining records of ticketing and call reports on daily basis.
  • Dealing with walk in customers and receiving payments from the customer against services being provided to them.
  • Troubleshooting System related queries.
  • Troubleshooting Webhosting queries.
  • Troubleshooting Billing and network-related problems.  
  • Diagnosing and solving both hardware and software related issues.
  • Providing support to clients through remote access using software like Team Viewer, Ammyy, Anydesk.
  • Configuration of router if required at customer end.
  • Configuration of all major third party software like Outlook, live mail, and Thunderbird.
  • Creating and managing of all procedural documentation along with other relevant reports.
  • Responding to call-outs within agreed time limit.
  • Rapidly establishing a good working relationship with customers and other professionals, such as Technical engineer.
  • Outlook Configuration.
  • Mobile Email Configuration.
  • Troubleshooting & Communication.
  • Customer Handling.

Required Skills:

  • Knowledge of basic Networking (LAN, WAN, Wireless, Router, Switch).
  • Knowledge of DNS, SMTP, POP3, IMAP, FTP, HTTP, HTTPS, SSL
  • Knowledge of Microsoft Office.
  • Outlook Configuration.
  • Mobile Email Configuration.
  • Troubleshooting Skills.
  • Customer Handling.
  • Communication Skills.
  • Can Work on Rotating Shifts

Job Details

Total Positions:
1 Post
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
No Preference
Age:
22 - 35 Years
Minimum Education:
Bachelors
Degree Title:
BS, BE, BCS, BS (CS) or equivalent.
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
May 01, 2024
Posting Date:
Apr 03, 2024

COMSATS Internet Services

Telecommunication / ISP · 201-300 employees - Islamabad

COMSATS Internet Service in collaboration with Internet Corporation for Assigned Names and Numbers (ICANN) have deployed L-Root Servers in Islamabad and Lahore. The L-Root instances in Pakistan have helped improve internet speeds and disseminate traffic allowing users to experience reduced response time for DNS queries, and significantly improved inter-networking efficiency of country’s Internet infrastructure.

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