Content writers | CSR's | SDR's | Business Developers | 2 years Experience

Keystone Medics is a specialized provider of customized medical billing and revenue cycle management solutions designed to enhance the financial performance of healthcare practices. The company’s mission is to allow healthcare professionals to concentrate on patient care while Keystone Medics efficiently manages billing, compliance, and collections. Supported by a dedicated team of certified billing specialists, coders, and revenue experts, the organization leverages technology-driven processes to ensure accurate claims, faster reimbursements, and improved revenue retention. Keystone Medics partners with private clinics, specialty groups, and large healthcare facilities, serving as a trusted billing backbone with transparent and reliable support. Joining the team means becoming part of a growing company committed to operational excellence and client-focused service in the healthcare sector.

Key Responsibilities

Content Writers will be responsible for creating, editing, and optimizing web and marketing content related to medical billing and healthcare services. They must ensure clarity, accuracy, and alignment with brand guidelines. Customer Service Representatives (CSRs) will manage inbound and outbound client communications, resolve billing and service-related inquiries, maintain detailed records, and provide timely updates on account statuses. Sales Development Representatives (SDRs) will identify and qualify leads, conduct outreach activities, schedule meetings or product demonstrations, and collaborate closely with the sales team to advance prospects through the sales pipeline. Business Developers will focus on building and managing client relationships, exploring new market opportunities, preparing proposals, supporting contract negotiations, and contributing to revenue growth initiatives. All team members are expected to work collaboratively across departments, meet performance targets, adhere to compliance standards, and maintain professional and empathetic communication with clients and partners.

Required Qualifications

Candidates should have approximately two years of professional experience in at least one of the following areas: content writing, customer service, inside sales, sales development, or business development. Experience in healthcare or business process outsourcing (BPO) environments is preferred. Strong content creation skills are essential, including the ability to produce clear, engaging, and accurate material tailored to healthcare and billing audiences. Strategic content planning and research capabilities are important for aligning messaging with business objectives. Quality assurance skills such as proofreading and basic editing are required to ensure error-free and compliant content. Excellent verbal and written communication skills in English are necessary to explain complex information clearly to diverse stakeholders. For CSR and SDR roles, a customer-focused mindset, problem-solving abilities, and professional telephone and email etiquette are critical. Sales and business development roles require aptitude in lead qualification, relationship building, and basic negotiation skills. Familiarity with CRM tools and office productivity software is expected.

Preferred Qualifications and Benefits

While not explicitly detailed, candidates with prior experience in healthcare-related roles or BPO settings will have an advantage. The company offers an opportunity to work on-site in Lahore within a dynamic and supportive environment. Team members benefit from being part of a growing organization that values operational excellence and client-centric service, providing a platform for professional growth and development in the healthcare billing and revenue cycle management industry.