- Monitors and evaluates inbound and outbound interaction quality.
- Tracks issues in the quality monitoring systems or tools and analyzes the results.
- Provides feedback to improve performance and develops training programs.
- Works with other internal teams to define quality metrics.
- Typically requires a bachelor's degree.
- Typically reports to a manager.
- Agent shlud have internet and laptop facility
Job Details
Convirza’s call analytics and automation platforms help sales, marketing and customer service analyze and act on calls to generate more revenue and improve customer experience. The company serves leading national and international brands in automotive, healthcare, hospitality, home and financial services from its headquarters in Silicon Slopes, Utah
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