COOKIE and Soft Ice Cream Specialist

The COOKIE and Soft Ice Cream Specialist at Cookie Station plays a vital role in delivering high-quality baked cookies and soft serve ice cream to customers. This position requires expertise in banking cookies and preparing soft swirl ice cream while ensuring adherence to product quality and safety standards. The specialist operates and maintains baking equipment and soft serve machines, manages inventory, and utilizes Point of Sale (POS) systems efficiently to support smooth daily operations. This role demands a hands-on approach to product preparation with meticulous attention to detail and consistency in delivering delightful customer experiences. This position also involves managing a small team of two persons, guiding and coordinating daily tasks to optimize productivity and maintain high service standards. The specialist supports training and development of team members, ensuring compliance with food safety regulations and operational procedures. The ideal candidate has at least two years of related experience and demonstrates outstanding organizational abilities, a proactive attitude towards problem-solving, and excellent communication skills to foster teamwork and operational excellence within the store environment.
Responsibilities

Prepare and bake cookies following established recipes and quality standards to ensure consistent product excellence.
Operate and maintain soft serve ice cream machines to produce smooth and appealing soft swirl ice cream.
Manage inventory levels of ingredients and supplies, placing orders as necessary to avoid shortages.
Utilize Point of Sale (POS) systems efficiently to process customer transactions accurately and quickly.
Oversee and coordinate daily activities of a small team of two employees, ensuring proper task delegation and workflow.
Train and mentor team members on baking techniques, ice cream machine operation, and customer service protocols.
Maintain cleanliness and sanitation of work areas, kitchen equipment, and serving stations in compliance with health regulations.
Monitor baking processes and ice cream production to identify and resolve issues that may affect product quality or safety.
Implement inventory control procedures to minimize waste and optimize stock rotation.
Assist in developing new product ideas or improvements to existing preparations under supervisory direction.
Ensure compliance with all food safety and workplace safety policies at all times.
Handle customer inquiries and complaints professionally to uphold positive customer relationships and store reputation.