The Aga Khan University Hospital (AKUH), a leading not-for-profit healthcare institution in Karachi, Pakistan, is seeking a Coordinator for its Department of Obstetrics and Gynaecology. AKUH provides comprehensive medical services through its tertiary care hospital, a network of off-campus hospitals, medical centres, clinical laboratories, and pharmacies across more than 120 cities in Pakistan. The hospital is recognized for its commitment to quality and patient safety, holding accreditation from the Joint Commission International (JCI) and the College of American Pathologists (CAP). AKUH also offers patient welfare programs, including Zakat support for eligible patients, and is dedicated to fostering a respectful and inclusive environment for all employees, trainees, and stakeholders.
Key Responsibilities:
- Coordinate daily ward operations to ensure smooth patient flow, efficient service delivery, and high levels of customer satisfaction.
- Liaise effectively with consultants, nursing staff, diagnostic services, support departments, finance, and billing teams to facilitate seamless patient care.
- Ensure strict compliance with hospital policies and accreditation standards.
- Manage cash handling, revenue collection, billing processes, and reconciliation procedures with accuracy and integrity.
- Maintain comprehensive departmental records and conduct audit trails as required.
- Collect, analyze, interpret, and present operational, financial, quality, and patient satisfaction data to support decision-making.
- Monitor departmental Key Performance Indicators (KPIs) and prepare periodic reports on operational and performance metrics.
- Participate actively in departmental quality improvement initiatives, patient safety programs, and service enhancement projects.
Required Qualifications:
- A baccalaureate degree in Business Administration, Hospital Administration, or a related discipline.
- A minimum of three years of relevant experience in healthcare coordination or administration.
- Strong interpersonal and communication skills, with the ability to present complex issues clearly and resolve them amicably.
- Proven ability to work collaboratively within multidisciplinary teams and meet stringent deadlines.
- Proficiency in commonly used office software, particularly MS Office applications, and familiarity with hospital information systems.
- Willingness to work flexible hours, including shifts, weekends, and public holidays.
Comprehensive employment reference checks will be conducted as part of the recruitment process.
AKUH is an equal opportunity employer committed to safeguarding and promoting respectful relationships among all faculty, staff, trainees, volunteers, beneficiaries, and communities it serves, including children and vulnerable adults. The institution expects all employees and partners to uphold these values.