Coordinator, Paediatrics & Child Health -MC

Aga Khan University, established in 1983 as Pakistan’s first private international university, is dedicated to delivering education, research, and healthcare services that meet international standards relevant to Pakistan and the surrounding region. The University operates multiple teaching sites across Pakistan, East Africa, the United Kingdom, and Afghanistan, with its affiliated Aga Khan University Hospital offering advanced clinical and diagnostic facilities. The Department of Paediatrics & Child Health, part of the Women and Child Health Division, plays a vital role in supporting field sites and outreach offices through efficient operational, transportation, and logistical coordination. This position involves close collaboration with leadership, faculty, project teams, and support services to ensure smooth program implementation and service delivery across Karachi and other locations, while also supporting research and outreach activities.

Key Responsibilities

- Plan and manage transportation and logistical needs for departmental field sites and outreach offices, ensuring timely, reliable, and cost-effective service delivery.
- Maintain clear communication with departmental leadership, project supervisors, field teams, and support departments to coordinate and resolve operational matters promptly.
- Arrange transportation for Paediatrics staff and faculty for official duties within and outside Karachi, coordinating with AKU’s Central Transport Team and relevant departments.
- Oversee vehicle contracting and service agreements for research field sites in Karachi and other locations.
- Manage vendor relationships, monitor service performance, and resolve transportation-related issues efficiently.
- Supervise departmental and contractor-operated vehicles, ensuring proper allocation, deployment, and availability according to operational needs.
- Lead driver supervision, including preparing duty rosters, assigning responsibilities, managing attendance, and arranging backups.
- Ensure vehicles are roadworthy through timely maintenance, servicing, and repairs coordination.
- Coordinate transportation-related payments and maintain comprehensive supporting documentation.
- Review and verify monthly rented-vehicle invoices against contracts, approved rates, and duty records before submitting for payment processing.
- Maintain accurate records of vehicle allocation, mileage, fuel consumption, maintenance, repairs, contracts, driver deployment, licenses, inventory, and related expenditures.
- Ensure drivers hold valid licenses, comply with safety standards, and report transportation incidents per AKU procedures.
- Monitor transportation expenses and identify opportunities to enhance cost efficiency without compromising safety or service quality.
- Support planning and execution of departmental events, including transportation and logistics.
- Identify and implement improvements in transportation processes, operational efficiency, and service delivery.
- Organize and conduct periodic training sessions for drivers and relevant staff to improve operational skills, road safety, hygiene, and service quality.
- Conduct regular field-site visits to assess transportation needs, identify challenges, and recommend solutions.
- Prepare and present operational reports, management reviews, and recommendations for service enhancement.
- Perform periodic inspections of vehicles, driver compliance, and vendor-provided transportation assets.
- Provide operational support outside regular hours, including weekends and public holidays, as required.
- Review vehicle tracker logs periodically to monitor usage, routes, and compliance.
- Perform other duties as assigned by the supervisor.

Required Qualifications

- Graduation or equivalent qualification.
- Minimum of 2 years of administrative experience.
- Strong written, verbal, and interpersonal communication skills.
- Effective stakeholder communication and relationship management abilities.
- Proficiency in computer applications and digital tools.
- Excellent administrative, organizational, and operational coordination skills.
- Human resource management and team leadership capabilities.
- Conflict resolution and problem-solving skills.
- Vendor management and service coordination experience.
- Ability to manage competing priorities and work effectively under pressure.
- Willingness to travel to and work at community-based and rural field sites.
- High standards of integrity, confidentiality, and adherence to research ethics.
- A curious and proactive learner.

Comprehensive employment reference checks will be conducted. This is a close-ended position.

Aga Khan University is an equal opportunity employer committed to fostering a diverse and inclusive work environment free from discrimination and harassment. Employment decisions are based solely on business needs, job requirements, and individual qualifications without regard to race, color, caste, creed, national or ethnic origin, gender (except where a bona fide occupational qualification applies), or other protected characteristics.