Corporate Service Executive

This role focuses on business development and telesales targeting small enterprises and SOHO (Small Office Home Office) clients. The primary objective is to drive revenue growth through upselling, cross-selling, and acquiring new value-added services (VAS) while maintaining strong customer relationships. The position requires managing a portfolio of existing customers, ensuring retention, reducing churn, and handling payment collections effectively. Success in this role depends on proactive customer engagement, meeting regional sales targets, and delivering excellent service experiences.

Key Responsibilities

- Serve and support small enterprises and SOHO customers by addressing their business needs.
- Drive gross additions within the existing customer base through upselling, cross-selling, referrals, and promoting new VAS solutions.
- Manage customer retention and churn by maintaining regular contact and customer lifecycle management (CLM).
- Handle collection management through timely follow-up calls, focusing on payments outstanding up to 60 days.
- Make a minimum of 50 calls daily, including cold calls, servicing calls, and cross-selling efforts.
- Achieve assigned regional sales and service targets consistently.
- Ensure smooth customer handling to enhance overall customer experience.
- Manage an existing revenue portfolio valued between 3 to 5 million per resource, covering GSM and VAS products.
- Increase incremental revenue from GCSS and VAS through effective upselling and cross-selling strategies.
- Monitor churn rates and implement servicing management techniques to minimize customer attrition.

Required Qualifications

- Bachelor’s degree from a recognized and reputable university.
- 2 to 3 years of relevant experience in the industry or domain related to business development, telesales, or customer service.
- Strong computer proficiency to manage customer data and sales tools efficiently.
- Innovative and proactive mindset with the ability to work independently.
- Self-motivated and flexible, capable of adapting to changing business needs.
- Understanding of corporate culture and values to align with organizational goals.

Preferred Skills

- Excellent verbal communication skills, including proficiency in regional languages.
- Clear, confident, and professional telephone manner to engage customers effectively.
- Strong written communication skills with the ability to produce professional business correspondence.
- Problem-solving abilities combined with a customer engagement approach that fosters trust and loyalty.

This position offers an opportunity to contribute significantly to business growth within a dynamic environment focused on small enterprises and SOHO clients. Candidates who demonstrate a proactive attitude, strong communication skills, and a results-driven approach will find this role rewarding.