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Job Description

  • Manage large amounts of incoming calls, Social media Platform quires.
  • Knowledge of Social media tools and techniques
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies

Requirements 

  • Take the extra mile to engage customers.
  • Proven customer support experience or experience as a client service representative.
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gajju Matah, Lahore, Pakistan
Gender:
Male
Age:
18 - 32 Years
Minimum Education:
Bachelors
Degree Title:
BBA
Career Level:
Experienced Professional
Experience:
1 Year - 2 Years
Apply Before:
Sep 16, 2018
Posting Date:
Aug 16, 2018
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Cougar Clothing

Textiles / Garments · 11-50 employees - Lahore

Brand Overview

COUGAR – Pakistan's casual wear brand is known for its trendy casual wear for a distinctly urban, outgoing, active and fun loving youth with an informal lifestyle. COUGAR is targets the urban youth of Pakistan who are in search of a fashionable brand that offers a good fa ...Read More

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