CRM Support Specialist

PropVerse is seeking a dedicated CRM Support Specialist to join our team and provide daily assistance to clients using the PropVerse real estate CRM platform. The ideal candidate will serve as the first point of contact for users, helping them navigate and utilize the CRM effectively while ensuring any issues are promptly addressed and communicated. This role requires strong communication skills, technical aptitude, and a customer-focused approach to support and troubleshooting.

Key Responsibilities

- Provide first-line support to users of the PropVerse CRM platform.
- Respond promptly to customer inquiries via email, chat, and other communication channels.
- Assist users in understanding and effectively using various CRM features.
- Investigate and troubleshoot reported problems to identify root causes.
- Reproduce issues and document clear, detailed information for the development team.
- Follow up on reported issues, keeping customers informed of progress and resolutions.
- Test new features, updates, and bug fixes before deployment to ensure quality.
- Identify and report bugs with clear reproduction steps to facilitate quick resolution.
- Conduct functional and regression testing of CRM functionalities.
- Maintain accurate records of customer issues, bugs, and their resolutions for future reference.

Required Qualifications

- Excellent English communication skills, both written and verbal, are essential.
- Good understanding of web-based applications and SaaS platforms.
- Strong problem-solving and analytical abilities.
- Ability to comprehend customer requirements and explain solutions clearly and effectively.
- High attention to detail in all aspects of work.
- Capability to manage multiple support requests and tasks efficiently.
- Basic technical knowledge is advantageous.

Preferred Qualifications and Benefits

Preference will be given to candidates with experience in quality assurance or testing, particularly QA testing related to CRM or SaaS applications. Experience with real estate CRM or property management software is considered a strong advantage.

The position offers a monthly salary ranging from Rs70,000 to Rs150,000, reflecting experience and skill level. This role requires working on-site to collaborate closely with the team and clients.

If you are passionate about customer support and have a keen interest in CRM platforms within the real estate sector, this opportunity at PropVerse could be an excellent fit for your career growth.