L1 Customer Support Engineer

Crossover Market Inc Verified

All Cities , Pakistan

Posted Apr 26, 2019 287 views Report Job

PKR. 600,001 - 600,001/Month

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Job Description

"At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.Responsibilities:

Our agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.

This is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.

To excel in this position you will need to:

  • Have strong English oral and written communication skills
  • +2 years as a front-line agent supporting software products
  • Be open to learning multiple products across multiple technologies at the same time
  • Be well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management"

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
May 26, 2019
Posting Date:
Apr 26, 2019
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Crossover Market Inc

Information Technology · 2001-2500 employees -

Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique meth ...Read More

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