CSD Executive - Kharian

CSD Executive – Kharian
Location: Kharian
Employment Type: Full-time
Experience: 3–5 years in Real Estate Sales

We are seeking a professional and customer-oriented CSD Executive to join our team at the Kharian office. The ideal candidate will manage customer queries, complaints, follow-ups, documentation, and daily customer service operations with efficiency and a strong focus on customer satisfaction. This role requires excellent communication skills and the ability to coordinate effectively with multiple departments to ensure timely resolution of customer issues.

Key Responsibilities
- Welcome and assist customers in a professional manner.
- Handle customer inquiries via walk-ins, phone calls, and other communication channels.
- Resolve customer complaints by coordinating with relevant departments.
- Maintain accurate and up-to-date customer records and documentation.
- Follow up with customers regarding payments, requests, applications, and any pending matters.
- Collaborate with Sales, Accounts, Operations, and other teams to ensure prompt resolution of customer concerns.
- Prepare and maintain daily and weekly customer service reports.
- Ensure proper filing and updating of customer data.
- Maintain professional relationships with customers and provide timely responses.
- Escalate complex issues to supervisors or management as needed.
- Perform additional duties as assigned by management.

Required Qualifications
- Bachelor’s degree in Business Administration, Management, Marketing, or a related field.
- 1–3 years of experience in customer service, front desk, sales support, or a similar role.
- Excellent communication and interpersonal skills.
- Proficient in English and Urdu; knowledge of Punjabi is an advantage.
- Strong command of MS Office, particularly Excel and Word.
- Professional appearance and a customer-focused attitude.
- Demonstrated ability in follow-up, coordination, and problem-solving.

Preferred Qualifications and Benefits
- Experience in real estate or customer service is preferred.
- Opportunity to work in a dynamic environment with a focus on professional growth.
- In-person work location to foster effective communication and teamwork.

This position offers a chance to contribute to a reputable organization by delivering exceptional customer service and supporting business operations in the real estate sector. If you are motivated, organized, and skilled in customer relationship management, this role is an excellent fit.