CSD Executive

Located in DHA Phase 8, Lahore, this position is ideal for a graduate with 1 to 2 years of experience looking to join a dynamic team focused on delivering exceptional customer service. The role requires direct interaction with customers, addressing their queries and complaints with professionalism and efficiency. The working hours are from 10:00 AM to 6:00 PM, and the candidate must be available for in-person attendance.

Key Responsibilities
- Handle customer queries promptly and provide professional assistance.
- Manage and resolve customer complaints in a timely manner.
- Maintain excellent customer relationships and uphold high service standards.
- Coordinate with relevant departments to address and resolve customer concerns effectively.
- Keep accurate records of customer interactions and follow up on pending matters to ensure customer satisfaction.

Required Qualifications
- Graduate with strong communication and interpersonal skills.
- Female candidates only.
- Presentable, well-groomed, and possessing a professional demeanor.
- Comfortable wearing Western or formal attire.
- Customer-focused, confident, and courteous in interactions.
- Good command of English and proficiency in MS Office applications.

This role emphasizes a professional and customer-centric approach, making it suitable for individuals aiming to build a career in customer service within a reputable organization. The position requires excellent communication skills and the ability to collaborate effectively with various departments to enhance overall customer satisfaction.